Customer identification can be provided if needed. Very deceptive and unfair marketing. I had a great experience. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Terrible customer service. Vivid Seats has 450 employees. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Then the day of the event I got an email cancelling my ticket. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Service 254 Value 245 Shipping 164 When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Ticket resale limitations; prohibition; exception. Recent customer reviews are positive. Despite very different reviews, the site is very popular not only in America but also abroad. The. Marvin J was a great help to me in getting my tickets when n the website wasn't working. Please refund me the differance between what you charged me and what the tickets actually cost. I will always use vivid seats when getting my tickets. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. I received an email a few days before the game to "Confirm my email". 100% buyer guarantee. I ordered premium tickets for the orchestra section. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. What 4 Analyst Ratings Have To Say About Vivid Seats. A refund or seats in RTC4. I will never ever purchase from Vivid seats again. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Repeatedly asked to speak to manager and he refused. The buyer is responsible for these costs. I want my $1,500 back in my bank account. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. To sell tickets, they must meet Vivid Seats requirements. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Is this your company? We appreciate you bringing this matter to our attention and will be following up with you again soon. We apologize for the frustration you experienced. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Absolute worst customer service ever. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. As of Oct. 13th 6:38 pm I am unable to access my tickets. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. When the tickets never came, I contacted Vivid repeatedly. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Vivid Seats provided fraudulent tickets to me. There were plenty of open spaces, but I wasnt allowed in. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. This complaint was posted by a verified customer. Showed up after start of game and lot was closed. The second time was one of my worst experiences trying to buy event tickets. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. We could not access or find on Ticketmaster and vivid customer dis-service. 3 for $533.58. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. The request was put. 5 Weeks later changed their policy!!! They take your money, and you have no valid tickets. The Insurance is not included. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Desired outcome: How do I know I can trust these reviews about Vivid Seats? I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Looking for the best way to buy and sell mobile tickets? I highly recommend purchasing tickets from a verified seller on Vivid Seats. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. I never received the email and therefore never accepted the tickets. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. 10.1K Ratings. Read more Comments: 0 Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. The agent will be able to grant you a refund if your scheduled event has been canceled. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Ultimately, hung up on me. Promised by 2/23. Vivid Seats provides a "100% buyer guarantee." So what happened here? Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints B. Berlinda G. Today , California. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. They made me jump through hoops to get my money back. All for the seller, not for the customer. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Date of experience: 26 February 2023. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. What I received were tickets in Section B, Row N, Seats 147 & 148. Vivid Seats' email and phones were not responding to many numerous requests. Paid over $300 to an event that was postponed minutes before it was scheduled. From A to Z, Vivid Seats customer service is fantastic. Unsubscribe at any time. I asked to print the tickets for my group but was told I had to use the electronic system. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. I specifically chose a section my whole group is in. Never received tickets or a refund let alone even an apology. I do expect a responce and an apology for this overcharge. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. The tickets are yours now to you have to figure out what to do. We assure that you and your partner will be able to sit together. I am very disappointed in not being able to attend the show. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Vivid charged me 78 dollars for a 30 dollar ticket. Dont use this site they are horrible. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. I never received my tickets but was charged for them. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Products used:Tickets for an upcoming football game. Explain your situation and why you wish to receive a refund. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. But, that won't happen with your company. It offers a 100%. The latest review was 2 months ago. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Claim your listing for free to respond to reviews, update your profile and manage your listing. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. The total price was $1405.95. Vivid Seats is an independently owned and operated online marketplace. Get buying tips about Ticket Websites delivered to your inbox. Share your photos and videos with others to prove the truth of your words. Heads up. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Barbara, who is my agent, was absolutely the best that you could have. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. We are filing fraud with the bank and reporting to the bbb. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Refunds can only be granted in the event a show is cancelled. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Customer service told me they will not help me because I already accepted the tickets. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Is SeatGeek Legit? According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] It is a safe and secure process. They refuse to give refunds for anything. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Do I need to print these tickets? Our content is intended to be used for general information purposes only. I had to purchase four more tickets that were handicapped seats from the venue. They refunded, but I am out 2 nights for the hotel. There was some type of electronic glitch. They deserve to go bankrupt as they cost me $800. We launched @recap.email and legal webhooks. I have read many many complaints about the 'fake' guarantees. I someone needs to hold ticket brokers responsible. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. I got nfl tickets from them that never arrived. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. However, no matter what link they have provided I cannot access these tickets. I tried calling two hours before my event as the tickets never arrived. If I purchase both sets, will the seats be together? Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. 2023 Trustpilot, Inc. All rights reserved. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. 100% Buyer Guarantee is a complete falsity. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. No refund offered!! We'll get you there. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! They didn't even attempt to make it right. This is clearly a loophole being used often by venues to protect these ticket scammers. After all, I selected that I wanted "2" tickets not "1". We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. He deserves 10 gold stars! They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Looking for the best way to buy and sell mobile tickets? Contact Us About The Company Profile For Vivid Seats LLC. Customer identification can be provided if needed. I asked to speak to the manager, told me there was no one above him. Submit a complaint and get your issue resolved. Sometimes the choice seems insufficient to customers. Not game day yet so have not opened app for seats. I have bought tickets through Vivid Seats for two different concerts. No issues at all, would use them again. Patient, reassuring, and kind -- why I will use this entity again! Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Yes. Erika, we always want to leave a positive impression on our fans. That means the seats were $351, not $264. Who Sets the Price on Vivid Seats? This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Beware. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Vivid Seats denies these . The tickets were in TTC3 seats 30 and 31 in corner. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Our online support team is here to help resolve your concerns. Desired outcome: The third party did not send us the electronic tickets. Avoid purchasing thru Vivid at all cost. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. No. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. She says no digital. I had listened to his show on the radio (and bought many of his books) for many years. Worst ticket platform that gives two sh*ts about their customers. Chicago, IL 60606-0606. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Takes no accountability for a time glitch that had us go to a show at the wrong time. We invite you to reach out to our online support team by social media. Abel helped me and made the process easy. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Vivid refused a refund! Couldnt cancel that ticket either. When I went on their "live chat" to inquire, they didn't respond at first . the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Will be buying more tickets from them in the future. Thank you, you have successfully subscribed to our newsletter! We encourage you to monitor your bank and email for further updates on your order. So I quickly attempted to purchase another ticket. For more information about reviews on ConsumerAffairs.com please visit our Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Please Refund at least $1000. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Overall, my experience was very positive. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Refund of ticket price. UNLV Rebels at Utah State Aggies 2x Football Tickets. We paid about $500 for the tickets in total. Long story short the ticket transfer did not go smoothly. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. I wish you didn't exist. So I have no tickets and am out $600. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Yes. Vivid Seats ranks 30th among Tickets sites. I hate what you stand for. Leave the paper at home! I was purchasing 3 tickets and wanted to make sure we are all seated together. Good Grief. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. So I recommend never buying anything from this place. I thought Vivid was a pr0n company. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Making sure our fans are able to attend their desired event through us is our top priority. Vivid seats will not do anything. 3 for $533.58. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Was not able to get in with those tickets I paid for. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. He was absolutely fantastic at his job. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Never again. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Agreed! I simply want a partial refund because I feel that is fair. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. After a couple days and a hour or two of being on hold I finally received my refund. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. "We have currently put them on 'No Rating' while they investigate the complaints and . It is never our intention to make our fans feel this way. I called before the event and after. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. First received an e-mail asking me to call because there was an issue. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. I expect to pay the normal service fees, but not what you charged me for the tickets. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Jeremy of Las Vegas, NV Verified Reviewer. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. We value your privacy. Just another company who still made money over COVID. Unsubscribe easily. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. So, if you sell tickets for $100, you will receive $90. Especially since Vivid. Yes, you get great prices on concert tickets because it is a con. How is one supposed to know that xfer Piggyback means your tickets aren't together? These were special seats, including dinner and first 2 rows on the dirt. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Desired outcome: Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. From over pricing. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Eugene was very helpful with my questions. Also, VividSeats says all orders are 100% . In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Lack of preparation and communication from the recruiter for each step of the process. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I usually stick to stubhub. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. and then vice versa on the inventory thing. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Shame shame for all the people you have messed with and hurt. Read full review of Vivid Seats and 1 comment. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets.