Me and my grandmother was in one here in Gladewater tx and she found a cover up shirt she like and the price tag was on it when she got it off the rack,but when we got ready to check out the price tag came off and I had it in my hand and they still would not let us get it. Exchange only, and has to be the same day you bring item back to the store! He also said it's printed on the receipt that clothes are not returnable which it is not. ANY phone. Thank you for shopping at Goodwills network of 19 stores and boutiques in the Greater Cincinnati area. Love Goodwill, I am vip member that means am always buying might have bought too much, on July 3 I went in to the store and was told that everything will be Sale July 4, on the sale day I purchased a 5x7 rug for the same price was hesitant I expected to pay the sale price and went outside to call a cleaner's on hearing the price to clean I said I will just put it back 2mins after purchasing, the rug for $60.00,the manager said I can't return, take store credit, I ask for some kind a prove to say I have a store credit they said the don't have anything to prove "suggestions for the Manager and cashier I should walk to different stores with the rug and the receipt for the next 7days to see if there is nothing else for $60". I've always had a great experience with Goodwill. I want to return the bears and just have my money put background in my debit card,NOT STORE CREDITWhat l am I gonna do with 40.00 worth of damned BEARS!! Damage and loss prevention and handling the merchandise. If enough people stop shopping there because of their no-return policy maybe they will change it. I am done supporting Goodwill. I also noticed that your prices are beyond ridiculous but even more or the same as new. She apologized but still couldn't help me. The return policy definitely needs to be changed. I would NEVER shop a Goodwill with a no return policy. Call the manager out and he gave me store credit. I am a senior and it is most difficult to wrestle the item into my car just to take it to another store. I doubt was tested senior . #ripoff #bumrap, Purchased some kids UGG boots and the were ruined inside. I hope someone can help as I had to leave the store with the 2 bedsheets as the return was rejected outrightly. She said it's been that for 6 months. Since Goodwill provides quality new and used items at reasonable prices, they are unable to issue cash refunds. Hang on to this receipt - at the end of the year, you can claim a tax deduction for clothing and household items that are in good condition. They sell items that are incomplete or broken w no warning but WILL NOT EVEN EXCHANGE THE MESSED UP ITEMS . If Goodwill didn't overprice their stuff I could see a policy such as this but this is simply not the case. The refusal to give a refund on items returned within a 7 day period is infuriating. I posted a few days ago about my Panasonic DVD Theater System and Sony Video Camcorder Return and how I was only left with an in store credit. I wasted no time and brought both back within a couple of hours to find out that they could only give me an in-store credit that will only last within 30 days. Especially Electronics. He did not show some sympathy. They refuse to give me my money back! Goodwill won't accept the products like furniture, bean bag chairs, sleeper sofas, large appliances, plumbing materials, and window blinds. Spoke to a woman who acted as a manager. Ready to donate? Since I wore the shoes I put the sticker on the receipt. Still love Goodwill shopping, but not to sure of return policy here. Having a receipt and having tags on them still you are double dipping the consumer. Goodwill's membership program Join Goodwill to enjoy its loyalty offers. IRS inquiries are always directed to the taxpayer not to the recipient of the donation. They said they have a no return policy. I went to return an item and the cashier had told me that it's been more than 7 days of the purchase. Show them goodwill policy and they said depend on the store for refund policy. I feel robbed and should receive the money back on my CC. I was issued an instore credit card for some items I returned. The Goodwill return policy states that you must make sure that you visit the store within 30 days of the actual date of purchase or the Goodwill staff member will not be able to accept the return. I was never told that they were going to change this. This is the issue I find with this corporations store refund policies. Then told me I could never exchange anything in the future and that they had cameras. Goodwill refunds in the form of store gift cards. Please keep in mind that Goodwill is a non-profit organization. PATHETIC.. I asked if these items didn't work out could l return. My daughter donates to you all the time but I'm going to suggest to her to find somewhere else to donate stuff like the Salvation Army or church groups. Went back to the Store returned the item and the Manager fid nit gave my money back. I asked them why I couldn't get it for $1.99. I was told there was a three 3 day limit in their return policy. We'll, you probably can guess what happened - neither worked. Being unable to exchange anything is too risky and no longer a good deal if something is wrong. The clerk said they had to be returned to the same store. Please shop at the Salvation Army stores instead of supporting their fraudulent practices!!! While the new law did not affect returns for businesses or individuals for the 2017 tax year, it does change a number of tax provisions for 2018. Gonna start calling you "greedy goodwill". Source: IRS Donating Guidelines Items without a price will NOT be sold. Believe me someone has to hear us. I realized they must have come from one of the locations I visited on my outing. Here's my suggestion of what you can do when you return and item an have a credit slip. However, I desired to purchase a pure there. I respect the return policy but I want to tell something is not fair for buyer, especially electronic. I looked around to see if there was anything else I wanted. They refused because it was on sale items.. i wasted $80 in the air. They charged me $13.98 and no where on the shoe is it marked to charge that much. Its the biggest one they had. In order to ensure that there is always room for different items to be stocked, merchandise is removed from the store if it has not sold within 4 weeks. The new store on Shelbyville is "new" and clean. View Events Calendar. I tried to take back a shirt I literally couldn't fit and because I took off the tag I couldn't return it. I go there pretty often & never noticed a sign informing the customer. I have never had this experience before! Goodwill has a Fairness Policy which states that since our goods come from public donations, its only fair that every customer has an equal opportunity to purchase any items for sale here. Resellers would price match stuff now They have smart phones to help do that quicker! Totally agree with the comments here. You must return your item within 30 days after purchase, According to the new Goodwill return policy. She took it down but would not allow me to take with me as I shopped further. Our Vision: With your help, we can create a community where all people have the training and opportunities they need to be successful in the workplace, regardless of the barriers to employment they must overcome. They have lost my family as customers as well now. Then simply read the entire article which will help in the return process. Electronics may be returned within 3 days. Stay away this place selling broken stuff but dont want to take responsibility for it. However the tax you played should be in loaded in store credit. I recently went to a goodwill and I was the third person within an hour to be charged for items I did not purchase. After this I'm getting on Yelp . Because I could not find anything to exchange it for they offered me an in-store-credit of $4.49. I leave tons of voice mails and nothing. I witnessed them giving a cash refund to a customer without a receipt. $30 down the drain. I purchased an electronic humidity/ thermometer at the store in Palmhurst, Tx. I took the radio back from the cashier (so they couldn't re- sell it. We accept return or exchange within 14 days of the item (s) arrival to you if you are not 100% satisfied. What I bought was very dirty and chipped and today I find online I could have bought the same product brand new for $6 more. Donors would then be prepared to address any questions the IRS may have. Similarly, sanitization of the store is done throughout the day at regular intervals. Terrible customer service. I had about 3.50 extra and was forced to spend it in the store that momentin the checkout line. I asked for a credit. We donate and shop here often. I explained concern Goodwill would sell items that could cause harm to unsuspecting clients. Is this a new across-the-board policy, or couid it simply be a result of the grasping nature of this particular franchisee (whose prices seem ridiculously high anyway)? It will make me feel I want shopping more Lol. They are just as bad. Change your policies so they match what customers expect. Was told we could return items in 14 days but NO ONE told us it would o ly be store credit. I have been donating and shopping at Goodwill for a long time now and always understood their return policy to bed 10 days with receipt and tickets attached. They said no. I wasn't aware of the new return/ exchange policy it sucks they use to do returns but since they don't I'm not going back! Answer was "No" buy as is. I donate tons of stuff to our local Goodwill and have had trouble multiple times returning non working items and things that don't fit. Being unable to exchange anything is too risky and no longer a good deal if something is wrong. Finally went to goodwill after 1 year. I waited 3-5 business days for it and none. Because Goodwill didn't research it enough to find out what the true value was! We won't be spending nearly as much as we use to and probably not be visiting Goodwill as often now. I don't question those complaints registered here; but as a Goodwill customer for the past 70 years I obviously think they're at least "okay". Goodwill accepts clothing (which is the most popular item from donors), household items, electronics, and retail inventory.. We are recognized nationally as one of the most efficient charities . Since you do not have dressing rooms open for trying on for clothing think cash refund is fai4 versus credit. goodwill, I returned two items ,paid 150 bucks for them and they never put the money back to my card. Can I use my credit? When I got them home and removed all the plastic they were wrapped in 9 out of 18 of them were cracked or chipped. Plugged it indoesn't work the damn motherboard is fried. I bought a Wii for 35 dollars and get home to find out it is broken and doesn't read disk. I spoke to the manager who said clothes have never been returnable, but I know I have received store credit before. They are so rude to me and I just wanted to tell them that if not for my donations they will not have their jobs. So before purchasing from Goodwill, make sure you want to buy it. Purchased a speck folio case from Goodwill in Anaheim on Lincoln. I will no longer purchase from good will until they change it back, Purchased a 50inch tv from goodwill and hooked it up when I got home and 2weeks later I kept smelling something burnt and couldn't find it out till I got close to the tv and it was having a burned smell coming from the back I unplugged it just think had we kept using the tv it could have started a fire that's sad that they will sell items like this and it could have been worst I'm filing a complaint with the state attorney general this is unacceptable. Hours Guide Goodwill Ohio Marysville 43040 Goodwill in Marysville, OH 43040 15709 Us Highway 36 Marysville , Ohio 43040 (937) 644-0193 Get Directions > 3.5 Hours Hours may fluctuate. Moreover, when I tried on a suit coat over my dress shirt and out in the open in front of one of their mirrors, a store clerk told me I could not try it on. You rely on customers treat them right. It is battery operated. Why not when you are only going to get the same amount as credit that you paid anyway. I thought because it was new in box I was getting a decent deal. Add me to the list of people who will no longer support Goodwill for their bad business practices. And then they started jacking the handling prices up! They can have 3 or 4 of the same exact thing everyone have a different price.. It's a. Really? Ive always donated to goodwill but the experience I had today I will never again .today I was in need of a bed frame emergency need so I call and am told they have 2 I asked for specific size and so I go buy one only to find out same side not workin g go back to return and they are telling me no refund so we try the next one doesnt fit together worthless junk im out 16.00 dollars if I was rich it wouldnt be a problem but I live on a budget out my money and a frame so upset . There is no special equipment needed to test a set of headphones. I hate the new return policy in Tennessee. Is this store the only one that all sales are final I've shopped your stores all the way up to Kansas and had never been told that. Lake Monticello Va Store, I like to think I can trust Goodwill because of their humanitarian cause but its return policy shows a shallow interest caring for the community. DONATE STUFF. They constantly sell electronics that are "Sold as-is" or "Untested" Then when you buy it, pay postage and have it delivered and it doesnt work. Wait until the Goodwill team signals . Goodwill needs a new name Badwill for PROFIT Only. Nowhere in your return policy blurbs do you say that items can be returned to any Goodwill in the area. Return Policy We offer a store credit on certain items if the items are returned within 30 days of purchase and accompanied by the original receipt. Why are some stores exempt from the national policy guidelines? This is frustrating please change it back. Guess Not! and so I proceeded with my shopping after getting my in store credit and the manager came and found me to let me know in a very rude way I thought that if I was to return anything there ever again I would be 86 from the store because none of that stuff was bought there because it wasn't double marked I purchased 4 more shirts that night and low and behold look at that they're not double marked either so I'm going to be going into day to purchase some items ones that ive find items that are not double marked. So I am out 200.00????? Their return policy is non-existent, it's a exchange policy instead. Their dressing area wasn't available so I was told bring them back with tags still intact and your receipt and we'll refund it or depending on how long you'll get store credit at the least. You All Are Getting The Stuff For Free, Dam! I will never donate another sock, shirt or skirt to them ever again. I go to goodwill and they offer instore credit only.wtf you don't have any other 500gb cpu and im not paying the SAME price for a 250 gb. I returned to Goodwill in Lebanon TN within a week of purchase to exchange two too-small shirts I'd bought there for my husband, only to be told they don't accept exchanges! Very strange considering I also purchased one chair at the other store earlier in the day, & not only did they OFFER to load it into my car, but THEY used their own twine to secure everything. The following are examples of return policies for brick-and-mortar stores, posted to the retailers' websites: See Also: Best 15 Slack Bots for Small Business Users. Frequently Asked Questions Thank you for shopping at Goodwill's network of 19 stores and boutiques in the Greater Cincinnati area. Do not wash any apparel, or you will not be able to make a return. completely agree with customers replies regarding managers and workers been rood to customers. So glad that I hadn't made a big purchase, but it's still upsetting that they couldn't even offer a store credit. Goodwill, you can claim you are doing this to protect your employees all you like, but in reality, you are only hurting yourselves with this ridiculous new policy. I will follow up with the administrative offices regarding the inconsistency in applying the refund policy. If I would had known that I could not have use it when I got home, maybe I would have spent it when I was there. I promise you that!! As far as pricing goes, the stores' profits support Goodwill's mission - a dedication to providing opportunities to those outside the economic mainstream.You can learn all about that mission at our programs/services blog, Where the Goodwill Goes, detailing our youth programs (like ballet lessons, summer camp, after-school activities), veteran programs (like Goodwill Suits Vets, giving . People shop here because they don't have the money to buy new, and yet you throw whatever is donated into your shelves not knowing if it works or not. I totally understand that "sold as is " is the rule by which all sales are conducted at Goodwill. Honestly, some of their pricing (for used junk) is outrageous. You'll never see another penny from me ever ever again ! Wrong. When I took them back the next day I was told No Refunds. Tried to return it (for store credit) and the manager said they can't do that. Prices are sometimes higher than in the store and refund policy is ridiculous. I purchased a CD/radio only to get it home and find out the CD player doesn't work. I assumed I could return it. It was over 2 year from expiration day. When not,they collect tax twice. Get home. Granted, they do give 87% of their money In charitable donations, but that doesn't change the fact that the millionaire owner takes advantage of the community that donates and buys if they do not allow for mistakes made by employees and customers over products. Goodwill Industries of Greater Cleveland & East Central Ohio That old guitar could help connect employers with potential job candidates. How is making you take an item home to try it on going to keep covid from being passed around. These items are known as non-returnable items. I do not go their often and in Phoenix metro area in store credit. How do they get by refusing to honor what they say? What? You should expect to see a major drop in clientele because, let's be honest, we are angry and fed up with your selfish changes! Please have ID available when requesting in store credit. He did appear sympathetic but told me the best he could do was extend me another 24 hours and if I didn't pick it up by then it would go back on the floor for sale . the most important things that hurt my feeling the most is the words from manager (I mean the way he talked to me). I called ahead before going to see what the policy was. Stupid. I have always "rounded up" but don't think I'll be doing that anymore. Today I donated a car load of items and went inside to return the items for a store credit. I just went to a Goodwill store in St. Louis Park, MN, a suburb of Minneapolis. They have a great return policy there, 14 days with tags attached and receipt. We will sort through and determine what can be used and if we can, we will recycle the items that can not. Incredible They Should Go Back To The Way It Was Before. Since the clothing items I had purchase did not fit I had no choice but to leave them there with no store credit or return. They aren't in prized condition or prized brands. Bought them, brought them home, and LO! Goodwill is a ripoff. Then they jacked the prices up on shipping knowing dam good and well that it doesn't cost that much to ship that particular item! To maintain the health and safety of shoppers and employees alike, there will be sanitization and social distancing policies in place to protect the health and safety of our guests and employees. You do not care about your customers and your business will suffer. When I got back to home and checked was broken. It is a non-working charger that should never have been placed on the shelf for sale in the first place. I will no longer be able to buy for family members who have me watch for specific things because of the no refunds. you expect a refund. I want to start by saying I am a longtime GW fan. It's hard to say "no thank you" to a donation when those donations help to fund Goodwill programs. I am done with Good Will forever if they stick with this new policy. The girl at the counter called manager as usual to approve the rtn but instead she took my items and receipt to the back and asked me to wait a moment. Why did you guys remove the exchange policy?? 10600 Springfield Pike We're not upset with the checkout person who maybe was rushing and did their best. Most follow the policy stated on this page, but not so with the Sacramento stores. Just follow these three steps! Disappointed to learn about the change to Goodwill's return policy. I bought a electronic sewing machine for 130.00 and a robot vacuum cleaner for 46.99 (that the manufacturer will not provide a manual for when called because I didn't purchase from a regular retailer) and have to buy a battery, and charging station for because they were no good.. So Goodwill is ripping consumers off on shipping costs by pocketing the extra money that it doesn't cost to ship the items! All sales are final at our northern Arizona locations. Provides a Job Coach to work side-by-side with individuals teaching job skills and appropriate work behaviors. Goodwill of Southwestern Pennsylvania is an Equal Opportunity Employer/Program. Given the return policy of Goodwill, you will be asked to pay the courier temporarily. Some locations say that it is 14 day exchange policy due to fitting rooms being closed but if you go for a exchange past 7 days, then the worker will play dumb about it and say it is 7 days only. Goodwill is shooting themselves in the foot with this unfair policy. Charged me 2 times and when I went back with receipt and bank statement the next day, guy says that check would be mailed! Tax ID 94-1254638. But hold on- the store where I shopped gave me NO RECEIPT and said maybe the policy I quoted them was for online purchases, the store does not accept returns, "There's even a sign on the door." And what are the exceptions of the Goodwill return policy? Because I could try on the piece of clothing because covid is still lthere excuse for fitting rooms not being open. I buy clothes for my kids and I can't do that anymore because they may not fit or they may not like it.