JavaScript is disabled. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Never ever deal with these people. Gift cards also can be purchased at any theater. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. My plans changed - can I refund my order? The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. Purchased Tickets for Wrong Theater? The theater wouldn't accept Fandango tickets for a refund. It was their systems error that caused this entire issue! Just try to navigate a Fandango online customer service website. The Regal Crown Club FAQ's can be found here. Absolute garbage company with terrible customer service! This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. *3D Upcharge. It won't go away until after that Thursday. Limited Time Only: Add your photo to a Visa card for free! View our, Yes. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Note: Admission policies may vary by location due to state or local ordinances. AGENCY BAR+SOCIAL When I click the link to print my tickets, the page comes up only as text. Wait to be redirected to another page. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. We may also accept certain theater partners' gift cards for their theaters. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. What are the rules for contests and giveaways? How do you get more information about a rating? DoNotPay offers you the chance to refund movie tickets online in just a few clicks. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. All other General Admission seats do not allow for direct dine-inservice. Select a movie and showtime, and then proceed to purchase the ticket. Join our "virtual" program at this link. We charge a small convenience fee per ticket purchased on our website and mobile app. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. Before leaving the auditorium, please check around your seat for any personal belongings. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". Completely fraudulent activity. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. It is REGs policy to support the MPAA ratings system to the fullest extent possible. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. How Do I Change My Seats? I can guarantee you. And you NEVER get the "forgot your password" email. Parents are urged to learn more about the film before taking their children to see it. You can exchange the ticket for credit and reuse it for future purchases. So hit them up on Twitter and they'll help. Please see Admittance Procedures for more details. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. And I get to pay an extra fee for this hassle? Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. How are state attorney generals everywhere not investigating this company?? The customer service was so good too. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. There are no refunds after the printed showtime. Please see the official rules below. Where can I find the Regal Crown Club FAQ's? BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). Yellow Tickets are not valid in California, New York or New Jersey. for each ticket they purchase. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. Click Apply. When I went to the website to enter the codes, their system was down. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Total RIP OFF. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Click on the link you can find under a headline Refund/Exchange. Why do you charge a booking fee? You can request this refund, Pricing varies by location. Regal Entertainment Group theatres are handicap accessible. Download the latest version of the Regal Mobile App. Their response was that the promotion had ended, nothing they can do. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. They should be able to refund to your A-list account. Scroll down to the theatre you plan to visit, and click on the theatre name. Still looking for answers? No, you cant. FAQs Recliners How Long Will a Movie Play at my Theater? Note: Admission policies may vary by location due to state or local ordinances. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). I have reached out to customer service multiple times with no response. By refunding that ticket you lose the right to accumulate VIP+ points. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. Edit your payment method for Movie Club. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. They issued me a credit and the credit did not work! In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. Press J to jump to the feed. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. What actions has Regal taken in regards to the coronavirus? Bought 4 tickets using a gift card & balance going on my credit card. I received a gift card and tried using it but kept getting an error message. Did not know this until tickets were refused at Idaho theater. Pretty Much a Corporate ruse designed to make communication difficult. That makes six. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. Last week, I went to make a reservation to see Shazam on the weekend. They issued me a credit and the credit did not work! Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Absolute nightmare company! Discounts apply to general admission tickets only. I hadn't heard about their AWFUL CUSTOMER SERVICE. The Regal Crown Club rules can be found here. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. Find out how we combat fake reviews. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Should you encounter any issues with the application please contact us at 1-800-541-5555. Films in 3-D may not be available at all locations. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Fandango offers refunds or exchanges, and there are several ways you can go about it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No. Do You Sell Group Tickets? Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. How can I find a copy of my confirmation email? Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Verification can help ensure real people write reviews about real companies. 2023 . Children under 3 are free except in reserved seating and recliner locations. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Only to tell me they cant help me & will have to send it to the corporate office. My plans changed - can I refund my order? Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. Since I did not cancel my tickets before the movie the refused to refund tickets. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. A month -several emails, 4 phone calls later- still no help! Very poor business model! Legal Reigns supreme. Do it in the middle of the night. Refund requests are not accepted after showtime. How Can I Get a Movie Ticket Refund With DoNotPay? Oct 28, 2015. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! If your card is registered, the theater can look up your account with your registered phone number or email. Please click here for further details on how to use your Fandango gift card. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. It goes against our guidelines to offer incentives for reviews. Need a receipt? Gift Cards Offers. Select "My Tickets" to see your upcoming movies and showtimes. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. Review Movie Club Credit Activity. It cant be retrieved or turned into any kind of credit. This is illegal and I will not just forget and move on. Before purchasing, we urge you . Thank you for your purchase. There's a little square with the broken image . I selected a theater and movie and went to checkout. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. AMC will not convert a paid ticket to an alist one. Children 6 and under are not allowed to attend Rated R features. We also ask that you leave the masks at home. $70 spent and had to purchase new tickets to see the show. The ratings do not determine or reflect whether a film is "good" or "bad." Where can I find information about closed captioning? When I got to the theatre they told me my tickets were in Milwaukee, Wi! When it comes to the tickets purchased for a special pricethey are nonrefundable. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. Do all movies have to be rated? Click Print Receipt under Orders. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Can a rating be changed? When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. . Applications reviewed and accepted throughout the school year. Advertise The booking fee is non-refundable. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Please visit your local theatre for specific details. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. Is Your Popcorn Gluten Free? Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Thieves. Especially if it has anything to do with Fandango. What is the purpose of the rating system? Enter your details in the chat box and complete your refund request. With 3 reservations full, you can not buy any tickets until one is freed up. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). DO NOT USE THEM for movie tickets. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). I can promise you. Hey all! Open it in your web browserand start exploring the services we can offer. So, step right up for an entertainment treat. They called me back 3 hours later at 1AM. All rights reserved. When I click the link to print my tickets, the page comes up only as text. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Be sure to note the expiration date on your reward and redeem in a timely manner. You can receive refunds for tickets up to 60 minutes before the showtime. We also ensure all reviews are published without moderation. In certain markets, film studios sometimes allocate films among theaters in that area. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. What is Your Rated R Policy? It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Check Movie Club Credit Balance. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie.