The Telegraph. what would you say the difference is between hospitality and customer service? Explore our Flight Attendant FAQs. incredible experiences get to visit lots of new places, away from your family and friends and home a lot, have to deal with some very challenging situations. This is your first formal interview. What are the most important qualities to be a Flight Attendant? At least initially, it will only impact flight attendants and customer service representatives. When a twitter user asked for clarity, they responded: Flying Delta means comfort. These include a Q&A session, a chance to talk with current Delta Flight Attendants and employees (really use this chance to talk to the staff and give a good impression! Delta (and other airline, for that matter) employees who read the blog: what do you think of the new uniforms requirement? If you werent selected but still want to reapply, you will be eligible to reapply in twelve months time. With stretchy business yoga pants rapidly gaining popularity, and office rules relaxing, clothing that was entirely unacceptable ten years ago is business casual attire today. Youll get more respect, you wont have to worry about wardrobe malfunctions, and youre less likely to get cold. Also enjoy an 11-inch seatback screen on many routes. From the video that we sent you, what did you find interesting, concerning, or exciting about the life of a flight attendant? We have answers. Appropriate procedures, equipment, and training are used to protect the safety and security of the flight . When you first start flying, it is expected you will do the least desirable flights until you gain more seniority. As I like to say, no news is good news. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); We and our partners share information on your use of this website to help improve your experience. Many people dont even make it past this stage so it is important to focus on it and get it right! The employees had argued that Lands End had distributed the uniforms with a 100% satisfaction guarantee and that they were entitled to a refund for defective uniform. Details On United Airlines New Dress And Appearance Standards. I think they called us into the big conference room about 5 minutes before the assessment day was due to start, hence why it is important to get there early. Give an ACTUAL EXAMPLE of when you have dealt with someone difficult! Critics of the Lands End produced uniform claim chemical treatments used in the manufacture of the uniforms are likely to blame for the health complaints but there is no conclusive proof and the vast majority of Delta employees have worn the uniform without complaint. Girls should bring a black handbag large enough to fit your CV in without it getting crumpled. Give each question a moment of thought, answer, and then move on to the next question. Its either shut up and wear the uniform (and continue to get sick) or be on unpaid medical leave. Theres been purple breast milk, purple pus from a cyst that had to be surgically removed, purple snot the list goes on. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'thesegoldwings_com-leader-2','ezslot_14',187,'0','0'])};__ez_fad_position('div-gpt-ad-thesegoldwings_com-leader-2-0');For women, wear closed-toed black heels with no designs, a plain and professional suit, and a nice appropriate blouse. Here's how to plan a travel outfit that says "upgrade," according to flight attendants. One of the more jarring reports came from a commenter known as Helen12: Just flew my last trip in purple and Im hoping my hair comes back and the rashes and hives will stop. She was previously the digital news reporter for. Pay attention not only to your physical appearance, but also your posture and how you sit, behave and speak. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. Looking for some amazing Flight Attendant memorabilia to buy? Your CV needs to look professional. The Flight Attendant salary at Delta is similar to other large airlines in the US. (Courtesy of Delta) 1991 below-wing uniforms. Learn here how to apply. Men traveling in first or business class must wear collared shirts and long pants or jeans, while women must wear business-appropriate long or short-sleeve blouses, skirts, slack or jeans, or dresses. Must be fully vaccinated against covid-19. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'thesegoldwings_com-box-3','ezslot_4',600,'0','0'])};__ez_fad_position('div-gpt-ad-thesegoldwings_com-box-3-0');Those very few candidates who pass every stage of the assessment process will then be asked to attend a six-week training at Deltas headquarters in Atlanta, Georgia. ), Kelly Yamanouchi of The Atlanta Journal-Constitution notes, The airline said its new gray uniforms have received a textile industry certification known as OEKO-TEX and are certified to be free from harmful substances.. Its advisable to bring a copy of your CV. Started in 2009 as a dream of providing business class & first class travelers with better service, cheaper international ticket prices, and more value than any other discount business class company on the Internet. Google images of a Delta flight attendant and mimic their appearance standards for your video interview, live interview, and face-to-face interview. Airlines will always ask you questions along the lines of: Therefore prepare these answers before! Are you implying that you believe that the plum uniform was the cause of your tumor? Do some research about the company and see what is appealing to you. Personally I got to my Interview about 20 minutes early and I was one of the last to arrive, and so I would advise getting there absolutely no later than 15 minutes early. Brighter Colors and More Options. Delta Flight Attendant Salary. Flight Attendants can often leave a lasting impression on people, and they need to represent the airline well, so it is important that they have a professional appearance. We care about the way we present ourselves to you, our customers, as we believe that is part of the experience on board our flights, Guerin said in a statement to Travel + Leisure. The relaxed dress code also applies for Buddy Pass travel on Delta Connection carriers.. I had welts, burn marks from the Passport Purple. Based on past incidents, random people are most likely to be offended by: Somewhat ironically, the mostcommon attire in first class cabins on long-haul international flights are the comfortable jammies provided as part of a typical amenities package. Always tailor your resume to the qualities the airline looks for. Fortunately, you will be able to record each question as much as you like until you are happy with submitting it. Flight deck jumpseats are made available to all individuals authorized to use them, in accordance with PIC approval and federal requirements. On Delta Career website, youll be asked some basic questions pertaining to personal information. This means we are not allowed to display our fares online. Out of all the applicants, how are you going to create a lasting impression? Delta folks: have you noticed any problems quality or health-wise with the new threads? Flight attendants were mostly affected. For example if you have a background in healthcare make sure you mention this as the assessors will really like this! Benefits for Delta Flight Attendants include: Flight Attendants at Delta also receive bonuses relating to their performance and the profit margins of the airline. A good rule of thumb is to try to emulate the look of the flight attendants who currently work with the airline. With First Class youre invited to board first so you can settle in and enjoy the First Class experience. The standard is based on respect for our customers and for you. We heard from Delta sources that the Lands End-manufactured clothes werent as good as the Richard Tyler-designed unis that preceded them. I would let them know it is standard policy that the seat is in place before take off and explain it is a safety . Its entirely mind games, a popularity contest and high school immature antics of unprofessional behavior. Delta declined to comment on the judgement. You need to give SPECIFIC EXAMPLES! Pass travelers on Hawaiian are able to wear slippers, jeans, shorts, and leggings in the main cabin, though the rules differ for first and business class passengers. Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. Earrings must not extend more than 1 inch below the bottom of the ear lobe. Fortunately it was resectable and my survival rate is extremely good. Equally important is to make sure your nails are neat for your face to face interview. Each airline has the option of setting their own strict dress codes, based on color and style choices that match their individual branding. Wear make-up but make sure it is natural. Earn $900 bonus cashback(90,000 points) after spending $6,000 in purchases within three (3) months of card membership approval. If a customer had their chair reclined fully before preflight and was irate and didn't want to comply how would you handle the situation and why? Explore our frequently asked questions and learn more about seats.. There arent specific weight requirements for Flight Attendants at Deltas. The relaxed dress code also applies for Buddy Pass travel on Delta Connection carriers." Upto 70% OFF Delta Business Tickets Its important to know current requirements for Flight Attendants for the specific airline you want to apply for, as some people have actually applied to an airline and made it all the way to the interview before they found out that they didnt meet the requirements and that they actually just wasted their time. Being based at one of these destinations doesnt specifically mean you have to live at one of these locations though. Enjoy up to 2 free checked bags. Some people got there over an hour early due to transportation/personal preference just to be sure and to avoid any panic. The right way to exercise of the go through the issue of aircraft of 776-300. Below are two timeline samples of what the interview process with Delta may look like: Delta Airlines has 14 bases in the United States, including: If youre interested in becoming a flight attendant for Delta Airlines and youre ready to put in the effort, here are some quick tips: network, tailor your resume to the position, and prepare for your interview. You may even have similar questions to the ones you answered virtually so be sure your answers match or give new examples. The recruiters will probably be writing things down dont let this put you off. Afraid of a lawsuit for dishonesty and discriminatory tactics for sure, because they blatantly lie to your face. Looking for more Flight Attendant articles? what qualities from your previous job will be beneficial to being a Delta Flight Attendant? Flight attendants recommend men either wear dress pants or a pair of chinos. Dont make them salary related, or dont make them really obvious as it will look like you havent researched Delta already! Just remember, Delta has a relaxed code for pass riders, but that doesnt mean a sloppy appearance is acceptable. Those who wish to travel business class . They may not exceed 1 in diameter. How are you prepared to deal with that, Hirevue video interview invite 8/28 and completed 9/4, Talent Assessment invite 9/5 and completed 9/5, Live interview invite 9/19 and completed 9/28, Face-to-face invite 10/17 and completed 11/17, Hirevue video interview invite 8/04 and completed 8/05 (some questions are in the second language), Talent Assessment invite 9/6 and completed 9/6, Live interview invite 9/18 and completed 9/29. Asked December 10, 2021 Clean shaven Get the Best Deal for Your Business Class Flight. On the other hand, some people dont apply for Flight Attendant jobs as they think they dont meet one of the requirements, so dont bother to apply. Because I was at an age that was considered covid high riskthe company was very accommodating in putting all of us 65+ on a paid leave. I am now wearing the Gray but not without itching, scratching. I never had any outward physical problems from the uniform, but after going on leave I was diagnosed with a small encapsulated tumor in my pancreatic duct. Examples of questions that you may be asked in your video interview: The final interview phase is the face-to-face interview held in Atlanta, Georgia. Be on your absolute best behaviour here! Here is a list of the requirements for Delta Air Lines: Flight Attendants must also be willing to serve meals containing beef, pork, seafood, peanuts and serve alcoholic beverages. The STAR format consists of telling a story to answer that includes the Situation, the Task, the Action taken, and the Result. The reach test For Flight Attendants at Delta Air Lines is 63. Image courtesy of United Airlines. Earn $900 bonus cashback(90,000 points)after spending $6,000 in purchases within three (3) months of card membership approval. Therefore always double check, as requirements do vary between airlines. On another matter, the employees argued a class action should be granted by the court because some uniform items were bleeding colors. Airline's Face Mask Policy, United Becomes Latest Airline to Preemptively Slash Summer Schedule What to Know, United Paid $90,000 in Travel Vouchers to Get Passengers to Downgrade From First Class (Video). which is against the company's dress code. Remember the role of the Flight Attendant is firstly to look after your safety, so it is crucial they can reach emergency equipment such as oxygen bottles, fire gloves, fire extinguishers, Emergency Medical Kits, Defibrilators and PPE in an emergency. The F2F is your final chance to make a positive impression before you are offered a contingent job offer. Due to these safety reasons, airlines are usually quite strict about minimum height requirements for Flight Attendants. Please drink responsibly. The airline unveiled its new Zac Posen designed uniform to much fanfare in 2018 and rolled out the new look in an overnight switch in May of that year. Enjoy seasonal food and beverages. Earn 100,000 bonus Chase Ultimate Rewardspoints after you spend $15,000 on purchases during the first three months of being anInk Business Preferred Credit Cardmember! Everyone knows that out of a group of 45 candidates that those getting an offer will be held back to be given an offer and to do a drug test, finger printed and complete paperwork for the background check. If you arrive late to the interview or flight it is a very bad impression and I very much doubt you would make it through the whole assessment day. For example they might ask you to tell them about a difficult person you had to deal with. Some airlines, like Delta, dont have specific dress code policies in place for employees and those flying on pass privileges, though the airline did Tweet that they encourage "no swimwear, sleepwear, or underwear as outerwear.". Depending on the answers you give, Delta will be able to weigh your strengths as they pertain to what exactly Delta is looking for in their candidates. (What, no snappy title like, Globetrotting Gray? (Youre probably familiar with the purple-ish uniforms, which were dubbed Passport Plum.). Therefore presentation is key! See our Privacy Policy. Be flexible (Delta flights operate day and night, year-round). 7. Just remember, Delta has a relaxed code for pass riders, but that doesn't mean a sloppy appearance is acceptable. Style & Image is a very important aspect of being a Flight Attendant. You really need to remember this. Be confident with your answers and always remember to smile and show your true personality. Those who pass the video interview will be invited to the Talent Assessment, which is also completed online. Those who dont want to wear the purple uniforms now have another option: a gray ensemble. TheseGoldWings.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The court rejected the claim on the basis that uniform crocking varied enormously between different employees and that individual claims would be more appropriate. Write bullet points down and then memorise them and expand on them so your answers dont seem scripted. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'thesegoldwings_com-large-mobile-banner-2','ezslot_12',644,'0','0'])};__ez_fad_position('div-gpt-ad-thesegoldwings_com-large-mobile-banner-2-0');You should set up the live interview in a similar manner to the video interview. You can find dozens of common STAR format questions online that will allow you to practice and come up with several examples. FREE delivery Thu, Mar 9 on $25 of items shipped by Amazon. Very disrespectful and typical American culture! If it doesnt look professional, the recruiters wont want to read it. Try not to get frustrated by the long process. Delta has a relaxed dress code for pass riders, including Buddies. Like most jobs, as you gain more experience you can expect to make more money. Want to become a Delta Air Lines Flight Attendant but youre wondering what the requirements and benefits are, as well as what to expect in the application and at the interview? Copyright 2023 24 Hours Layover | Wisteria on Trellis Framework by Mediavine, Tell me about a time you experienced an emergency or medical emergency at work, Walk and fit comfortably down the aircraft aisle whilst facing forward, fit quickly through the overwing window exit. Regarding the transferable skills, its always worth looking online on the Airlines website to see what skills they are particularly looking for, so you can sure to highlight those not only in your CV, but in your interview as well. The more you know about Delta, the more impressive and prepared you will sound. These uniforms are poison and some of us have reached our toxic threshold while others it may take a bit more time, but if we stay in the purple, it WILL be reached. I will explain in detail how the process works exactly. Another reason to dress nicely is to make an impression on flight attendants and other airline employees. This is the first stage the recruiters use to screen and select candidates, so you need to get it right to ensure you make it through the first stage of the process! Ive completed myself recorded video on 12/20/22. Ensure that you are in a quiet place where you will not be interrupted as you record. It is best to disclose anything in the past 10 years that may cause you a problem. Here's What Experts Have to Say, A Breakdown of Every Major U.S. Hi Im Catrina and welcome to 24 Hours Layover! Youre going to be nervous, of course. Expedited baggage service delivers your bags first. For ladies, a nice red lipstick will make a positive statement. If it wont be possible to have one of these locations as your base, you should seriously question whether you should apply to Delta. No, this isnt some snarky The Takeoff Nap post. (Courtesy of Delta) . Some of the most important appearance requirements you will find for Flight Attendants includes having a clean and professional look. Whilst you are waiting to be called in, chat to the other candidates! Experience in a role ensuring the safety and/or care of others. Applicants should keep this in mind during their video interview and absolutely during their face-to-face interview. During the group activity, demonstrate that you are able to work well in a team setting, are creative, a good listener, and can take the lead at times. Notify me of follow-up comments by email. Think of one or two questions you may want to ask. For women, closed-toed shoes, a knee-high skirt, and a nice blouse are ideal. they stress half a dozen times that you will be notified VIA AN EMAIL IN 7-10 days whether you are to receive an offer or an opportunity to keep trying. With a dedicated flight attendant in the First Class cabin, youll receive personalized service including a hearty snack, whenever youre ready. Your Cabin Crew CV needs to stand out from the crowd! Its always better to disclose anything you are worried about, as opposed to saying nothing and then it coming back when the background check is done, as a failure to mention something or to lie about it could cause you to actually lose the job. After successful completion of the Flight Attendant Training Course you will get your wings, be assigned a base and become one of the Delta Cabin Crew team! Think of scenarios they could ask you and how you can answer them. The guarantee offers a refund or exchange and employees can either opt to get an exchange or switch to the black and white uniform. Height requirements for Flight Attendants, worlds oldest Flight Attendant Bette Nash. Remember its not so much how you are on paper, but how you perform on the day and how your personality comes through as to whether you will make it through to the Final Interview to become a Cabin Crew. On holidays? Required fields are marked *. Your palm needs to be flat against the wall and the tips of your fingers need to reach above the marker. If you need to use some Kirby hair grips try to keep them to a minimum and use Kirby grips that are similar colour to your hair. The training program for Delta is 8 weeks long. You'll be given a blue fleece jacket that identifies you as a trainee. Kat Kamalani, who worked as a flight attendant for five years before going on maternity leave in 2020, released another video shedding light on the travel industry. Must be able to fit into and fasten their jumpseat harness without modification. Use clear and formal language. These uniforms include "passport plum dresses" and "groundspeed graphite" vests for flight attendants and more than a dozen other pieces for other positions. The catch is a dress code. What if youre wearing too much perfume or dragging a cloud of cigarette or cigar smoke? Hence if youve ever flown with American carriers, youll notice the crew arent all young model looking females. Most people kept their papers in a smart plastic wallet to keep them clean and prevent them from getting damaged at the Assessment Day. For females it is recommended to dress in a black blazer, white shirt, a knee length black skirt (or smart trousers) and closed toe black heels. I am so sorry to hear about your tumor and very happy that your survival rate is extremely good. Since there are several stages to the Delta assessment process, it may take a minimum of 4 months to go through the process but for some, it may take 8 months. Yes, there are a lot of cons as well as pros to being a flight attendant and it is not always as glamorous as it looks. This definitely isnt the case at all. Can we guess where those rash-causing uniforms were made? Many of them clearly dont fit properly in their own uniforms and then they tell you that theyre BEING THE BRAND FAs. Do everything you can to set yourself up for success. Were coming up to the 20TH ANNIVERSARY OF 911 AND YOU PUBLISHED TBIS!!! Keep it in a folder so it stays unmarked and crease-free. Finally, understand and learn the STAR format when you answer questions. Delta Air Lines Downgrades Sky Club Access - Now Limited to Three Hours Before Departure as of June 1, 2022! Like all Flight Attendant Training Programs, Delta focuses their training on aircraft specific training, passenger safety (medical emergencies, fire, security, emergency landing etc), customer services, culture at Delta, and more. No spam, just a weekly roundup of the best aviation news that you don't want to miss. Q - 3. Flight Attendant Interview tips at Delta Dress code for the interview Formal (business suit)80 % Business casual (e.g. You will report to Delta headquarters for a group interview and meet with several human resources employees, flight attendants, and other leadership. Having travelled to over 85 countries, lived in 3 different continents and worked as a Flight Attendant, I created this website full of useful information to help & inspire you to pursue your travel dreams and goals. Carolyn Paddock, a former flight attendant for Delta and the founder of In-Flight Insider, a bespoke company for private jet owners and travelers, advises travelers to dress nicely even if they're not doing so to adhere to a dress code. Describe a time when you were able to convince someone to see things your way at work. Being under the influence of drugs or alcohol even just having a tiny amount in your body, can seriously impair your decision making skills and your ability to perform the safety procedures required. If not, why? Special dress codes policies for Deltas Buddy Pass Flyers. So we can add that advice to our body of knowledge: No swimwear, sleepwear or underwear as outerwear. This is a highly competitive field and only a small number of applicants get hired! Though they vary based on the distance of your flight, youll always enjoy complimentary Starbucks coffee, wine, beer and spirits for 21+. Do not show up wearing pink, do not show up wearing any piercings outside of one ear piercing for girls . "Hands and nails should be kept well groomed at all times, with nail . United, Delta Air Lines and American Airlines all list bare feet as grounds for. When flying business class, youre more likely to be dressed similarly to other passengers in your cabin, which means youll be more comfortable. Delta doesnt allow for Flight Attendants to have any tattoos visible whilst they are wearing the Cabin Crew uniform. Jumpseating is not the same as . For flights over 2,300 mile, you'll find a fresh meal service 24 hours a day and a selection of snacks. My Flight Attendant Contract Is Over What Next? Most airlines, including Delta, also specify that you cant be dirty or smelly. A Delta flight attendant chats with a passenger in January 1958. You are being watched and if you interrupt someone or sound too aggressive you may probably get kicked out straight away. As an average, Flight Attendants can receive $900 for an annual bonus, a bonus of $4000 from the profit share, and around $600 for commission payouts. The OEKO-TEX certification is all marketing When I personally try to use my OEKO TEX registration number, it is not visibly and says that the file is under review. Since hiring and training ramped back up last year, Delta expects to have over 4,500 new flight attendants on the front line by the end of 2022. Just always answer the question! The starting range for a new flight attendant is in the range of $29/hour (according to Glassdoor) and $31 /hour according to Payscale. "For men, chinos or trousers and a shirt are worn," a flight attendant told Who What Wear. The info is not easy to find. The Delta Flight Attendant training course intensive course to prepare you for the many different types of scenarios you can encounter as Cabin Crew. But Im curious if the Passport Plum uniforms received the same certification. Q -2. Ahead of Holiday Travel What to Do If Your Flight Is Affected, Good News From Around the World to Make You Smile During Quarantine, 9 Simple Ways to Make Your Flying Experience Smoother, According to Flight Attendants, Everything You Need to Know About Traveling With a Baby, How to Get Upgraded to First Class for Free, This Is the First Thing You Should Do If You Miss Your Flight, U.S. Airlines Quick to Drop Mask Mandate After Federal Court Ruling, Uncomfortable Flying Without the Mask Mandate? Hello! You will be asked about 5 different questions total and for each question, you will need to answer within a certain amount of time. It will calm your nerves, youll make some friends, and you might even fly with them one day (I did!). Delta is not looking for cookie-cutter perfect candidates. Make sure you write a really good CV and do your preparation for your interview and youll stand a good chance. Your email address will not be published. 6 mo. Posture is important so carry yourself well. Dress code is uniform, business, or business casual. Positive results often lead to instant termination. That isnt to say that there arent some negatives to the job. The reported issues, however, started to become more and more serious. The unofficial alternative uniform is an off the rack pair of black trousers or a skirt, teamed with a white shirt or blouse and a black jumper or cardigan. Unless they've changed stuff, it was white dress shirts and black slacks with black dress shoes. tell me about a difficult experience you had with a customer and how it was resolved. Great experience! Delta trusts your good judgment when traveling on a Buddy Pass. Tell me about a time you delivered excellent customer service. Flight Attendants need to have a relative level of fitness to be able to open the heavy cabin doors and assist in emergency situations, to sit in the jumpseat and be able to fasten their harness, and to be able to spend a long time on their feet. Because of all the airline is very conscious about their cabin crew or flight attendant. "A total of four rings may be worn, with no more than two on each hand." United Airlines. If you pay the website of the world's largest airline a visit, you will only come across a one-sentence dress code policy. Mateusz Maszczynski honed his skills as an international flight attendant. You should never wear unclean, revealing or lewd garments, or swimwear or sleepwear on a flight. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'thesegoldwings_com-large-mobile-banner-1','ezslot_11',643,'0','0'])};__ez_fad_position('div-gpt-ad-thesegoldwings_com-large-mobile-banner-1-0'); The live interview is done virtually by interacting with a Delta representative on a video call in real-time. In fact, the average age of Flight Attendants working in America is in the mid 40s!