you will be asked to show the childs full unabridged birth certificate. That depends on the airline policy. Travelers are responsible for ensuring that they have all necessary travel documents and visas. StudentUniverse is not an insurance company. We are trying to help as many people as possible as quickly as we can. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). This deposit is non-refundable unless your tour is cancelled by us. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. We will be fully responsible for the proper performance of the package as a whole. StudentUniverse AU has got you covered. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. I have questions about baggage. Accommodation (if included) is based on twin share unless otherwise indicated. Our agents cannot enter these codes once an order has been placed online. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). You must not make any booking unless you understand and agree with these Booking Conditions. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. We will advise you of the amount of the deposit and date for final payment at the time of your booking. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Please be aware that overseas safety and hygiene standards are often lower than in the UK. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. . Most airline tickets do allow changes for a fee, plus any difference in fare. StudentUniverse UK has got you covered. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). Airlines generally do not allow changes to your routing or name changes. We are not obliged to accept your order and may, at our discretion, decline the order. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. No need to worry, your credit is associated with your original booking and not just your email address. A change to your student status will not impact your travel credit. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. Such recipients may include the overseas travel service providers with whom you seek to make a booking. The credit will be for the remaining amount of your ticket. Take advantage of our promo codes and special offers to save even more. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. Never miss a flight (deal) again Anyone can book with us, just not everyone will be able to get access to special discount student fares. Prices are per person and inclusive of tax unless otherwise indicated. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. Please note that we can *NOT* reinstate your flights for you if you cancel them. Sign up. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. Basic Economy . Additional fees for baggage may apply. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. If you do not see a travel credit and believe you have one, please give us a call to confirm. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. comments . The tuition rate in force for all programs is based either on program or modality. Heres some answers to the top questions we are getting and information to help us help you faster. First, they do not have a refund option. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. If you have a layover, you should check if there are transit requirements for that country as well. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. Log in to get the phone number and call our agents, who will help you book over the phone. Please be respectful of our time and other people who need help too and just message us once. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Additionally, a small number of itineraries do need to be booked via an agent. All refunds will be delayed until the situation stabilizes. Alternatively you can ask us for copies. Yes, and this depends on the airline's policy. payment or sold at an inclusive or total price: (a) transport (b) Sometimes airlines provide us with fares they do not want displayed to the general public. These include: In these instances, you would need to contact us for help completing your booking. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Become a FREE member to access our exclusive student travel discounts. Yes! In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Please understand we are working as hard as we can to help everyone. Bottom Line. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. To find the change rules for your flight ticket, look under the My Trips section of your account. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Airlines have been updating their policies regularly as the situation is changing. If your query is not urgent, please expect a delay in receiving a response. Final payment is due 60 days prior to the tour start date. Please read these Booking Conditions carefully. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. We cannot issue a refund for you if the airline policy does not allow it. We have unique discounts available for students and anyone under 30. Travel insurance is recommended for all bookings. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Most airlines have issued one free change and you may be eligible to cancel for future credit. Specified hotels may offer student discounts. Sometimes airlines provide us with fares we cannot display online, even to our members. To find out if there is a fare difference . The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. Bad. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. All accommodation ratings are set by the relevant provider. How do I book seat assignments and meal requests? Please note that carriers may be subject to change. These are intended to give a guide to the services and facilities you should expect from your accommodation. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Airlines can deny boarding without the proper identification. No. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. Please know that we understand and empathize with your frustration over this situation. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. If you don't see a credit there, but think you have one, just give us a call. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. We know, its very confusing! Are the prices I see on your site in U.S. Travel documents cannot be transferred to another person to use. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points).