Personally, though, I found it disappointing. Alternatively, you can send us an email at StubHub was a brand I knew and loved. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. In 2015, eBay enabled $82 billion of gross merchandise volume. The more I learned about StubHub, the more excited I became. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Stubhub serves customers worldwide. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Picking up your tickets at one of our Last Minute Service Centres? Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. Musk Made a Mess at Twitter. If you buy through links on our site, we may earn a commission. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Oscar Ferruz Director of Supply, Primary and Operations. hours. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. In 2017, eBay enabled $88 billion of gross merchandise volume. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. WebHow To Contact StubHub Corporate Office Headquarters. Founder oftheBoardlist, Former President ofStubHub at. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. StubHub is an eBay company (EBAY). Fax Number: 1 Include your email address to get a message when this question is answered. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. 1412 Broadway, New York, 10018, USA. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Copyright 2021 by Sukhinder Singh Cassidy. The transaction, subject to customary closing conditions, is expected to close in mid-2016. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Join the list. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. This article was co-authored by wikiHow staff writer. How do I get my tickets back if they didn't sell? 2 if you have questions about buying tickets. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Founded in 2,000 and with presence in over 40 If a crisis like this had hit us earlier, wed have been in better shape to weather it. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Joel Santirso Senior Product Manager. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Suite 1 Avon, NY 14414. info@quicklees.com How do I ask Stub Hub to list an event for which I have tickets? Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Then came the coconut, an event none of us could have predicted. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. % of people told us that this article helped them. Will His AI Plans Be Any Different? StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. WebStubhub, Inc. operates as an entertainment ticket agency. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. Olivier Ropars Vice President & CMO. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Choose Possibility: Take Risks and Thrive (Even When You Fail). StubHub will send you an email with instructions on how to claim your refund or credit. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Arnaud Collin Global Head of Marketing. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to Our RSS feed includes all eBay news articles published on this website. WebSend us a message. How do I contact? The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Our RSS feed includes all eBay news articles published on this website. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. Stubhub serves customers worldwide. Check out, All tip submissions are carefully reviewed before being published. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. form" and let us know how we can help you. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. 199 Fremont Street, Floor 4. Published and reprinted by permission of Houghton Mifflin Harcourt. All rights reserved. Surviving wasnt easy. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Corporate Phone Number: 1-415-222-8400. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. To subscribe, click on the button below and copy the URL into an RSS reader. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. Search through past posts using the search bar at the top of the forum page. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). StubHub gets a lot activity from users on Facebook than it does on Twitter. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Its possible that someone with an identical problem has posted for help before. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. WebStubHub is an American ticket exchange and resale company. This was not just bigit was unprecedented. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking We'll do our best to get back to you in the next 24 From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. Alternatively, The contact number is only for US and Canada. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Contacting StubHub While StubHub does not offer live chat, they do have a phone Lots of answers to questions are in our FAQ. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. In 2018 and 2019, eBay faced mounting pressure from shareholders. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. By signing up you are agreeing to receive emails according to our privacy policy. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. I live in Singapore where the StubHub app is not avail. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. stubhub inc. His digital chapbook, The Internet, was also published in TL;DR Magazine. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Open our virtual assistant, click on "Contact Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Email Address. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. We'll do our best to get back to you in the next 24 hours. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. All Rights Reserved. Every order is 100% guaranteed. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. They mention on their website that you should call their normal customer service number to ask about adding an event. wikiHow is where trusted research and expert knowledge come together. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). AtStubHub, our mission is simple: help fans find fun. Check your order confirmation email for After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Evaluating all of these factors, I agreed to join the company. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Call 1-866-788-2482 to speak to a customer service representative from StubHub. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Give us a call if you need help with something urgent. She has a successful track record scaling and growing businesses internationally. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Within nine months of my arrival at StubHub, thats exactly what happened. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support 4 if you have questions about listing tickets. Events Parking. Read on to get the help you need to contact StubHub. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. Our RSS feed includes all eBay news articles published on this website. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. We use cookies to make wikiHow great. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. It's often the quickest way to sort something out. Being OK With Spectacular Failure. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. NYC Flagship Office - Stubhub. Come join us to plan your next live event experience! Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email 1 if you bought tickets and you have a problem with them. Find contact information here. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. HEADQUARTERS. Restrictions apply. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt We give them a time frame to offer I ordered tickets but can't view them online even with the access code. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. Ticketbis makes it easy for users to attend events all over the world. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Does StubHub have live chat? We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. Buy Sukhinders Book! To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Personally, though, I found it disappointing. Luckily, weve compiled (and tested!) Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. WebStubHub has 21 current employee profiles, including Founder Eric Baker. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. The Utah-based firm announced on LinkedIn it Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Jeff Zwelling TBD. Field Operations and Last Minute Services. The Company offers tickets for live sports, music, and theatre events. To subscribe, click on the button below and copy the URL into an RSS reader. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. San Francisco, CA 94105 USA. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. To provide a deeper support system beyond grants, we lend our Enjoying This Built In Excerpt? Find startup jobs, tech news and events. In March, the entertainment industry crashed. It was time for me to choose possibility once again. WebOUR PARTNERS. WebNYC Flagship Office - Stubhub. Somehow, Id have to navigate us through it. The Company offers tickets for live sports, music, and theatre events. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia.