They essentially formed a hand-off chain and pulled people out of line to escort them to a different boarding point. .One family cruise we were in Cagneys. One key difference between butlers on big ship lines like Royal Caribbean, Norwegian, Disney, Celebrity, and MSC and those found on smaller ships. In the case of Disney, Concierge passengers also get access to some exclusive areas of the ship. This service is generally at specific times, so be sure to inquire with your Concierge if your sailing has any tender ports. Is your point person for information on ship happenings day-to-day. The room size is identical to a balcony, I am referencing the AFT FACING PENTHOUSE SUITES, with Butler/Concierge. We were escorted on by the Concierge and he took us to lunch. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. The help and assistance 24-hours a day, of a trained and certified butler. The state was in the spotlight recently when it hosted the annual Gala Riviera Nayarit & Puerto Vallarta. Mobile phones that can be used throughout the ship (this feature is exclusive to the following ships: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, and Norwegian Epic). He/she isn't just "yours". 301 Route 17 N, Suite 1150, Rutherford, NJ LauraS Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. However, a concierge won't be there in the morning to make sure you don't have any last min requests or to provide an umbrella for your excursion since there was an unexpected rainstorm overnight. We planned on bringing his food up to him as it arrived. We used the butler very little outside his duties, most of which could easily have been done by the room steward. This suite also includes a separate living room area, and balcony. Invitations to exclusive cocktail parties offered only to guests of The Haven. Just like every other aspect of cruising, the butler service from one line to the next can be completely different. For drinks, we tip $1/$2 per drink. the escort onto the ship has failed both times we sailed in suites. We also had no interactions with him on day 1 we asked for juice day 2 when he finally got us and he was never seen again only heard when he was presenting dinner to the neighbors. Greets you at the cruise terminal on embarkation day for priority check-in and to assist as you board the ship. The current welcome offer on this card is quite lucrative. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Peal. The butler will deliver your multiple course dinner to your cabin, and book your shore excursions, specialty dining and entertainment seating. Butler service also means waking up with coffee and more While cruise buffets do beckon in the morning, it's not really that easy to get up and moving when you've had such a fun night. We are dedicated to promoting Pacific coastal cruises and supporting a community of west coast cruisers from ports including San Diego, Los Angeles, San Francisco, Seattle, and Vancouver as they set sail to destinations around the world. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Bliss, Norwegian Epic, and Norwegian Breakaway. Log in 1-866-234-73501-855-577-94891-877-288-30371-877-288-30371-877-474-2969 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line 14-Day Authentic Alaska - Southbound Cruisetour | Deck Plans | Norwegian Cruise Line it was awesome. Thanks to all. The concierge is over the butler, so if you have any issues with the butler, let the concierge know, and most likely will resolve the issue. Listed on 2023-03-02. There is another thread about tipping the Butler good luck with that one. You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. The Haven offers courtyard attendants who bring cold towels, fresh fruit and poolside refreshments in the suite's private pool area. Your daughter's Quinceaera is a special event in life. If anyone has given us outstanding service, we will tip extra at the end of the week. We may receive compensation when you click on links to those products. This applies even at Tender ports. We rarely use the phone - we normally talk to them in person or leave a note. You will be able to leave a comment after signing in, By ft.*, you have space for up to eight guests. Think of it this way. 07070 USA Telephone: (201) 902-2000, Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. They also receive priority boarding on embarkation day and express debarkation. TPG is here to define the roles of these crew members and how they both can make your voyage a whole lot more enjoyable. Hayley Phillips is a military spouse currently living in Florida and loves all things travel and travel planning. DECK 16. Home Company Locations Phoenix Concierge Services. Our butler brought a full breakfast to us every morning. Your suite's portable phone is pre-programmed to dial directly to either of them, or to your Cabin Steward. Hotel. However, the generally accepted minimum is $10-15 per day. The quality of a butler can vary but cruise lines put great emphasis on training so passengers are usually wowed by the service they receive. CC Help Jenn Available to suite guests, the butler will also handle shoe shining, dry cleaning and bring coffee. *Square footage and stateroom configuration and capacities vary by ship. Overall a very nice experience. Along with the assistant butler or cabin steward, your cruise butler offers services ranging from prepareing your room, delivering room service, ensuring that your mini-bar is stocked correctly as well as coordinating other details such as dinner reservations, laundry service or even helping to book shore excursions. Some lines, like Silversea, have a butler for every suite. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. Thanks so much for the "informative" feedback. When we traveled with the grandchildren, the butler always made sure their favorite snack was in the room. In my previous article, I told you what its like before you cruise, when you check in, and what you can expect in your stateroom. Your butler will also serve your meals on your private verandah, offer you a choice of luxury bath accessories and discuss your dining preferences with the ship's chef. She's trailed an orca pod from a skiff in Alaskas Inside Passage, had an allergic reaction to a cheetah she met at a South African rehabilitation center and hiked the Borneo rainforest to glimpse orangutans in the wild and she's written about it all. was busy handling technical details with the registration process. The thought was that the Butler and Concierge services could assist with making it more enjoyable for them. This is always the case at Great Stirrup Cay, which features a Red Carpet area to the left of the main gathering area at the tender docks. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. Not Haven, but never the less, butler service and had issues with 1 butler, but after talking over the issues with the concierge, the issues were corrected. If you forget let say your jacket and your in the theater you call your butler. 2023 Norwegian Cruise Line Holdings Ltd. LIMITED-TIME ONLINE OFFER: GET 25,000 BONUS POINTS, 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruisetour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Skip the lines and be personally escorted on and off the ship at the pier and at ports-of-call, 24-hour trained and certified suite butler. Get you off the ship to skip the lines, and answer many other questions or make arrangements that you might need. If unfamiliar the Daily Service Charges are: $20.00 USD per person,. hoping our third time in april actually results in an escort! NCL's Club Balcony Suite's new (bonus) amenities include pre-booking onboard dining and entertainment 125 days prior departure, room service (food-beverage delivery twice per cruise), free laundry service (1x bag) and pressing service (once per cruise), Welcome Aboard gift (1x bottle of sparkling wine). They can present in-room tea service. I have had two on NCL (Spirit), they can be fantastic. This may be something that is a difference between European standards and American. Aft balconies and mini suites don't have butlers or concierge, just great balconies! ft.* complete with a double bed, double sofa bed, and a Murphy bed, your Family Suite can accommodate up to six* guests. No balcony on Norwegian Dawn and Norwegian Star. Please fill out the form below and Heather from Flow Voyages (or a representative from CruiseWestCoast.com) will contact you as soon as possible. Butler and Concierge are not included in the Daily Service Charge. I love Schweppes bitter lemon, but it's not distributed where I live. You did not book a suite. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. Dine together as your butler serves a meal from our special Suite menu. What You Get: Passengers sailing in The Haven and full suites have a 24-hour butler at sea, but the VIP treatment begins before priority embarkation: The shoreside concierge desk ensures your dining and entertainment, shore excursions, and spa and salon appointments are arranged in advance. Guests in the Grill-level suites enjoy high-end service, and are assigned personal butlers who do everything from serving champagne on your verandah to helping you put on your cuff links for a formal dinner. Plates, glassware, setting up food, etc. Booking a suite is a pricey endeavor but it can be worth it with all the perks you'll receive: an included premium beverage package, prepaid gratuities, $300 per suite onboard credit to spend on the ship any way you like, free Wi-Fi and a personal butler. This suite features chic decor alongside a master bedroom, second bedroom, private bathroom, living room area, and balcony. The Haven has plenty of space for guests to lounge and relax. Check out each port from your private balcony. With up to 1,392 sq. Guests of The Haven will have the opportunity to experience the following exclusive amenities and services: The Haven aboard Norwegian Cruise Line ships features up to 9 different types of Haven staterooms. Wherever you are on the ship your Butler and Concierge are just the touch of a button away. Known for high-end luxury voyages to the most exotic and far-flung ports on the globe, Oceania cruises overlook no detail when it comes to high-class service. On the Jewel, Jade, Pearl or Gem the private Haven Courtyard features a private pool, hot tub, dining tables, padded loungers surrounding the pool, and a retractable roof. That, along with the escorts OFF the ship at each port by the concierge team, were huge benefits that we hadn't really anticipated but probably freed up an hour or so each day. In one case I waited in the Lounge for my Butler escort. We enjoy eating in the restaurants more than we would the room. Operating as a payor-agnostic, wholly owned subsidiary of Humana, our . So we'll be trying that out next summer! Norwegian Encore cruise ship deck plan has 2043 staterooms for up to 4903 passengers served by 1731 crew. This butler serves all of The Haven guests, and is more like a suite-wide concierge than a personal in-suite butler. On port days your Concierge will arrange for you to be escorted to the gangway for an express exit, bypassing all the lines of guests waiting to disembark. What is Norwegian Cruise Lines largest ship? The help and assistance of The Haven Courtyard attendant, to take care of all guests needs, such as delivering drinks, fresh fruit, cold towels, etc. This stateroom type features relaxing and luxurious spa decor. Name of lounge: The Haven Lounge. But if youre cruising The Haven, youre in for a special treat. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. The butler basically takes care of your personal needs food and beverages (in cabin coffee maker) - the cabin steward cleans and makes up the cabin. Your butler can also help with in-room parties. Or relish a quiet moment after the kids retreat to their room. scorpioncrawl, July 29, 2017 in Norwegian Cruise Line. If you make friends on the cruise and want to invite them back to your cabin, your butler will arrange for a private cocktail party in your suite, complete with champagne and chef-prepared delicacies. Celebrity Cruises is one of those lines that offer both concierge and butler service. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. An aft-facing mini-suite would not include a butler/concierge. What they do: Butler services include packing and unpacking, complimentary dry cleaning, shoeshine and related services, dinner reservations in the ships' specialty restaurants, spa and shore excursion reservations, salon and spa appointments, arranging cocktail parties, providing gourmet snacks (including caviar) at tea time. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). You want to create something your, As we enter fall and the weather starts turning cooler, you may be thinking about finding, What is a repositioning cruise? Bored now, I hope my "opinions" have been useful to most reasonable people, maybe first time cruisers, who wish to book their own excursions and speciality dining, so they know they're done how they'd wish they were done. The Haven Lounge is equipped with The Haven Bar for guests to enjoy a cocktail, or for guests to simply relax in a space designed with both comfort and luxury in mind. In part, this is because many services that you recieve on a cruise ship should honestly be simply built into the price of the experience. So as you can see each cruise with a butler is different, There have been trips that we never used the butler. Fancy enjoying breakfast while taking in a sunrise over the ocean? (Enrollment required for select benefits.). Another important role that many people like having a butler for is handling all the details for a private party in their suite. The Haven has its own breakfast buffet area for guests, so that Haven passengers do not have to venture to the main buffet or other dining venues onboard for breakfast. Was at St. Johns Bay well over a mile from the ship and as a test used the. I do remember being told to gather around in the waiting area so they can update people on things, but then never really telling us anything.