Learn how to avoid this issue and quickly fix it if it does occur. I purchased a Spa on 07/24/2022 for $9,964.00. Without a doubt I will never purchase anything from this company ever again. I think they are working on improving that. User Friendly System Controls Topside. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. When I followed up again. LPI said to discard the incorrect panel and they'd correct this error. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Any assistance you may provide is appreciated. I have now been reassigned techs 3 times including one who didnt show up at all for our scheduled appointment and now one that doesnt even live in my state. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. Jets are one of the best parts of the hot tub. Dig through our best stories from the magazine, all sorted by category for easy surfing. Fortunately, its relatively easy to restore the wooden panels around your hot tub. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. Seating: 3 Gallons: 350 Weight: 945 lbs. Idaho Child Custody: The Right Evidence & Winning Your Case. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. lpi aqua living. Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. Our entire business has been, and continues to be, affected by the global pandemic, Hatley says. If you want a professional to help you every step of the way ask for Danielle. This is the bomb!!!!! SOLD DEC 9, 2021. . Thanks LPI. We apologize for the frustration you have experienced. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. It has performed as promised and we are happy. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. I was 4-5 months out from my purchase date and they said it would be done nov 1st . They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. Water Treatment Manufacturer Waterco Ltd. Note that complaint text that is displayed might not represent all complaints filed with BBB. I have now stepped up the phone calls to every other day in the hopes of making progress. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. AWFUL. Evergreen Place is an assisted living facility in Brockport, NY. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. Or from pretty much anywhere. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. This business is deceitful and your warranty is pretty useless if they dont respond. No return calls even after I have reached out to their office personnel numerous times. I asked if there was something that could be checked, like a sensor. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. Find contact's direct phone number, email address, work history, and more. I have never been lied to so often by so many people in my life. Re: Curious about LPI / Aqua Living / Dr Wellness. We are currently waiting on quotes from technicians in your area. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). You get what you pay for with these. I cannot recommend this place enough. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Im yet to get a check for what Ive paid or the financing off my credit report. Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. We currently have been carrying out bucks to fill the tub. Spa Repair & Swim Spa Maintenance. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. This profile is powered by Birdeye. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. ), then we have the best 4 person hot tubs for you! Very sketchy but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company. @kenmcenany- did you ever get your hot tub? Read our guide to get an idea of where to start when setting up your new hot tub. Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. We look to resolve this as quickly as possible. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products. I used to have a Wacom tablet and the nibs just melted away. 2023 AB Media Inc. All rights reserved. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. Everytime the breaker is turned on the tub immediately trips it again. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Manufactured with 6 individual spacious shelves for storage and organization. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. Christina Hall Director at Aqua Living Ltd - AquaLiving.co.uk Greater Portsmouth Area . It has been over 200 days since I paid for a hot tub from LPI that I never received. 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. Does your spas high limit thermometer trip unexpectedly? Every time I call back I end up on hold and nobody ever picks up the call. Just wondering cause I just ordered one. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. If company vaccination rates. . (704) 322-4204. They only care of you pay and once that happens they can stall you for years and never give you anything. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. Add the luxury of a brand-new spa, or hot tub to your home today. What a scam. We make sure the activities are fun and entertaining. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. From the grocery store to the park to family road trips, your dog is always by your side. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets Get the best HOT TUB at the BEST PRICES We are proud to provide an oustanding level of service, quality products, and competitive prices. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Get this 6-Person Hot Tub with 51 powerful jets! They are cheaply made and are not very energy efficienct. The issue with the panels is correctly outlined as a warranty issue. Submitting a response indicates a willingness to work with customers to make things right. In the end my 4,200$ hot tub will cost well over 8,000$. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. Now we were told it was fixed, however we are having the same exact issue as last year and this have a 5 year warranty on the tub and a lifetime warranty on the cover and neither is being honored. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. Just like any other component of your hot tub, the pillows are best protected by a clean filter, clean spa and proper chemical treatment. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. Up to $1,000 off your spa! I placed an order for a hot tub cover replacement from LPI. Im in Colorado and order a spa last year. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dimensions: 81 long X 63 wide X 33 high They moved my manufacture date multiple . We purchased a SPA from LPI, Inc. in June. . Catalina got bought up by LPI in the last year. View David Hatley's business profile as Chief Executive Officer at LPI. A beautiful bathtub from Aqua Living can be the focal point of your bathroom. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. The service tech said this tub appears to be mishandled during shipping and was really banged around.