clipper card balance refund

Options to Oakland Airport from Union Square. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. If youre not paying with Clipper, please see an attendant for information about ticket purchase. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Only registered Clipper cards, are available for refunds. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream A: Fire off an e-mail to clipper@bayareametro.gov. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Use the app to manage your cards. HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0 0 10.1455 10.364 re endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Learn more about Clipper on your phone. All rights reserved. If this happens at any time, please call Clipper at 877.878.8883 for a refund. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Clipper App. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. EMC Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Other readers wrote of similar fears and refund frustrations. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* E\\y\F@B.THH!*o* For details about how to apply for a refund, download theClipper Cancellation Form. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. If you have a question, please call (510) 464-6841. One beep means you have tagged on, and two beeps mean you have tagged off. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. If your card is registered, contact us so we can block your card from further use. Need to Order a Clippercard? To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Otherwise, you will be logged out automatically. There is a $5 fee for this service. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. EMC If unsuccessful, your Clipper card may be defective or damaged. If your card is registered, contact us so we can block your card from further use. H*2T0T3415Rf& All rights reserved. 0.749023 g To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. E\i\\ 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Any suggestions, or is this another way for a government-backed agency to abscond with my money? Cash value is NOT required and should NOT be deducted when you use an active Go Pass. REFUNDS. Skip the side navigation menu and go to the main content. All Go Pass users should register their Clipper cards on Clippers website. After that, you need to tag on and off for each ride. $16.99 10% off. He started his journalism career as a sports editor in Iowa in 1975. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Transit pass refunds are subject to transit agency approval. For three bucks, just consider it a cheap souvenir. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. A Station Agent canhelp process a ticket refund request. E\\y\F@B.THH!*o* 0 0 10.1455 10.364 re I'd calculate your estimated usage and only put that amount on the card. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Clipper's on your phone! Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. E\i\\ San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Skip top navigation. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? For defective cards, no fees will be charged. All Access Digital offer for just 99 cents! My spouse, relative, or close friend needs help managing their registered Clipper card. Treasury will mail you a check. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. /Tx BMC (visit our Chase Center Servicepage Opens in new window. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Subject . f 0 0 10.1455 10.364 re Pay With Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). f Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. But alas, no longer on bART as they now wont let you exit like they used to. Clipper says it does not take funds away, even if. EMC balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. /Tx BMC Choose to stay logged in or to log out. Pay With EMC Choose to stay logged in or to log out. Get Morning Report and other email newsletters. Log in to your profile to sign up for occasional updates. Fares are for one-way travel. Enter and space open menus and escape closes them as well. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Each Smart Pass user only gets one replacement per calendar year. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream H237402VH2P0P04341Qf& Clipper is the recommended fare payment method and offers ferry customers a discounted fare. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. At your request, we can mail you a new card with your balance restored, typically within 2 business days. /Tx BMC If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. f You can have multiple adult cards associated with a single account. I no longer need to use Clipper. If you ever lose your card, well replace it and restore your value for a $3 fee. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. /Tx BMC EMC I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " EMC How can I cancel my card and get a refund? To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. H*2T0T3415Rf& `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. How many people do not know and never retrieve their funds? A: No. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. You must tag your card again when you get off the train. Orders will not load if your Clipper card balance is negative. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream Email clipper@bayareametro.gov. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream You can add value, see what's on your card, and see recent transactions. Roadshow. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Due to observed delivery issues this is a less secure option. $15.29. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. If you cannot tag your card successfully, try on another device. IMPORTANT: Clipper cards will hold funds for . Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. /Tx BMC endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Chinese. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Otherwise, you will be logged out automatically. /Tx BMC You have to fill out a form. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream There is a $5 fee for this service. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. 0.749023 g E\\y\F@B.DHR!"g/ j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- Clipper is committed to protecting your privacy. For faster replacement, you also can pick up your replacement card at an in-person service location. You can also log in to your regular Clipper account to see your balance and download a transaction history. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Note that only cash value can be directly transferred. Pay With Hope this doesn't break the bank for you. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Metropolitan Transportation Commission . Registering your card protects your card balance and allows you to set up an online account. If you forget to tag on and/or off, you will be subject to citation. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream (For example in NYC one can buy MetroCard at the airport without a fee.) Key Clipper information translated to Chinese. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. EMC f The Go Pass is also available to graduate students until December 31,2022*. f Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? EMC No service to Chase Center atthis time,stay tuned for updates. If your card is registered, contact us so we can block your card from further use. There is a 50 cent surcharge per trip for paper tickets. Yes, you can manage your account using the Clipper app and in your mobile wallet. No they don't keep cash at the stations. Refunds are subject to the fees in Section 10. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. I have a whole collection of stored value transit cards from many places! No. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p Key Clipper information translated to Chinese. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford University. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. /Tx BMC Can I have more than one card in my Clipper account? In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. And Orca card. Your session is about to expire due to inactivity. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream My spouse, relative, or close friend needs help managing their registered Clipper card. 2020, Metropolitan Transportation Commission. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. /Tx BMC This is the version of our website addressed to speakers of English in the United States. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Registration is easy, and its free. At your request, we can mail you a new card with your balance restored, typically within 2 business days. EMC If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. You can add value, see what's on your card, and see recent transactions. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. New. . 0.749023 g /Tx BMC Your Clipper card will not be returned to you. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . But the other way is get you $$ back is to understand why they charged $3 in the first place. 0 0 10.1455 10.364 re Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Refunds are subject to the fees in Section 10. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream If you have a Go Pass on one of these cards, please contact our office for a replacement card. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. 0 0 10.1455 10.364 re Key Clipper information translated to Spanish. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account.