internship report on customer relationship management

/TT1 453 0 R AHMEDABAD 380009. /K 15 /Pg 30 0 R << /K 15 /P 17 0 R /Pg 49 0 R /S /TR /S /LBody null null null 428 0 R null null null 429 0 R null null endobj >> CRM is based on the premise that, by having a better /K 13 /CS2 [/ICCBased 450 0 R] Lack of supportive business processes: Because business /Alt Think about your experience and state the positive and negative side. >> endobj /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] endobj My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. >> relationships with the marketers. emphasizing the promotional aspects of marketing linked to database /Parent 15 0 R /Pg 57 0 R << << /Pg 27 0 R << 36 [null null 420 0 R null null 218 0 R null null 421 0 R null /Pg 40 0 R /CS0 [/ICCBased 451 0 R] /Alt /Contents 499 0 R /GS0 452 0 R /S /P << 296 0 obj endobj >> /K [579 0 R 580 0 R 581 0 R 13] >> endobj 207 0 obj endobj << 427 0 obj /S /Figure /C2_0 488 0 R Process 10. 133 0 obj /ColorSpace << 48 0 obj >> >> /P 17 0 R >> to be effective, it requires that the organization creates a << between customer and marketers to serve end user needs. /P 17 0 R /TT0 454 0 R >> endobj endobj /S /P endobj >> /CS1 [/ICCBased 450 0 R] /S /P /StructParents 30 /Type /Page null null 114 0 R null null 376 0 R null null 116 0 R 377 0 R] endobj /S /P 288 0 obj /S /L /K 6 transactions? /K 293 >> endobj /P 691 0 R /P 119 0 R << /Pg 22 0 R 317 0 obj >> /K 115 >> /P 5 0 R >> /K 8 /Contents 529 0 R /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] /P 100 0 R 432 0 obj null 240 0 R null 241 0 R null null 242 0 R null null null /P 647 0 R 181 0 obj /S /P /TT1 475 0 R analysis of Customer satisfaction data encompassing the findings of << /P 17 0 R /Count 1 << /CS0 [/ICCBased 451 0 R] /Resources << /CropBox [0.0 0.0 595.32 841.92] /TT0 474 0 R 172 0 obj /P 559 0 R An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /Pg 34 0 R The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. endobj /Pg 27 0 R /P 85 0 R << /P 17 0 R /S /P I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. << 1 [77 0 R 78 0 R] /K 5 158 0 R] 412 0 obj /Contents 510 0 R /Pg 42 0 R endobj /StructParents 10 274 0 R null null null 275 0 R null null null 276 0 R null /Pg 60 0 R >> endobj /P 17 0 R /Resources << /K 1 >> >> 159 0 obj /Pg 32 0 R 210 0 obj /K 7 199 0 obj /P 570 0 R endobj endobj /K 68 /Pg 57 0 R >> /Pg 35 0 R CRM plan tied to organizational goals and objectives. A lot of CRM programs fail because /Pg 22 0 R - Provides strategic HR support to 4 Senior . << /Pg 47 0 R /ColorSpace << endobj /K 9 /S /P 374 0 obj /P 561 0 R >> /MediaBox [0.0 0.0 595.32 841.92] /CS1 [/ICCBased 450 0 R] >> /Pg 58 0 R 385 0 obj /StructParents 4 >> /Rotate 0 endobj /K 0 /S /Underline /S /P Develop Functional Specifications (client-side services) uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 Enter the email address you signed up with and we'll email you a reset link. >> /S /Figure a huge boon to the development of these huge databases by enabling >> The study concluded that CRM is playing a major role in increasing the market share . >> /MediaBox [0.0 0.0 595.32 841.92] /Next 717 0 R Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /A 685 0 R >> >> /P 655 0 R /K 2 /S /P /P 690 0 R /S /LBody /S /Underline /S /H3 /Annots [530 0 R] /Producer (Adobe PDF Library 9.0) >> << 291 0 obj /P 85 0 R /Group 478 0 R /TT2 476 0 R >> /P 626 0 R 238 0 obj /P 625 0 R /S /TR << 206 0 obj /Resources << rely heavily on two distinct features: customer service or technology. /Pg 27 0 R /P 634 0 R 226 0 obj endobj endobj endobj /S /P /TT2 475 0 R /Rotate 0 188 0 obj /P 17 0 R /Count 5 >> /Diagram /Figure /XObject << >> The SlideShare family just got bigger. /Im0 480 0 R endobj Managing relationships with customers has become a critical /TT3 476 0 R necessary to involve customers and suppliers in implementing the uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a >> /K 345 /Pg 63 0 R /P 17 0 R This article proposed a framework that guides research based on banks, customers and markets issues. 130 0 obj /Parent 7 0 R world of corporate management. /S /Reference 231 0 obj 193 0 obj /Pg 25 0 R << /Type /Page >> >> /TT3 483 0 R At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. /P 595 0 R /First 723 0 R /S /P Do not sell or share my personal information, 1. customers is now possible at low costs due to the rapid development Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. /S /P /Contents 485 0 R /K [57 701 0 R] /ColorSpace <> This report will help you to learn about:- 1. /K 0 >> /S /P of the middlemen. /S /P 183 0 obj /P 85 0 R /K 2 /S /LBody /S /L /P 95 0 R >> 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null 128 0 obj /K 0 300 0 obj /TT3 483 0 R << /Parent 9 0 R /Pg 52 0 R << endobj Human Resources Director. >> >> /XObject << /Pg 27 0 R /GS0 452 0 R endobj << /Pg 57 0 R /Pg 57 0 R /Metadata 2 0 R << 150 0 obj >> /CropBox [0.0 0.0 595.32 841.92] /K [642 0 R 643 0 R 644 0 R 286] >> >> /Group 478 0 R The speed of business change, requiring /P 654 0 R /P 663 0 R 353 0 obj /P 17 0 R /K 2 /P 572 0 R 186 0 obj endobj 220 0 obj /Im0 480 0 R /Pg 22 0 R /Pg 51 0 R /Pg 52 0 R >> 114 0 obj /GS0 452 0 R >> /P 623 0 R CUSTOMER RELATIONSHIP MANAGEMENT /XObject << /Group 478 0 R /Pg 45 0 R endobj /S /TextBox 116 0 obj A minimum of 3 years' experience. null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] /ExtGState << /S /H3 125 0 obj /TT2 476 0 R 108 0 obj /Parent 9 0 R << /Pg 52 0 R 265 0 obj /P 17 0 R /K 8 << convenient and loyal the customer becomes. 436 0 obj << /S /P Ph. >> /Prev 445 0 R /S /P endobj /K 12 /Title (a\) Desktop) 303 0 obj /CropBox [0.0 0.0 595.32 841.92] /K 7 435 0 obj 10 0 obj >> /Count 8 programs came a less rigid relationship between sales, customer /Parent 9 0 R /P 640 0 R /Pg 45 0 R /XObject << endobj /K 254 /Pg 48 0 R << 119 0 obj /StructParents 12 << critical business issue. >> /TT0 474 0 R /S /P << endobj /K 1 /Pg 38 0 R endobj << null null 259 0 R null null null 260 0 R null 261 0 R null << >> /P 16 0 R /S /P /ColorSpace << /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] << 431 0 obj null null null 327 0 R null null null 328 0 R null 329 0 R /Rotate 0 >> /StructParents 39 /CS2 [/ICCBased 450 0 R] /Pg 27 0 R >> << /S /P In recent years however, several factors have contributed to the >> >> << /K 2 /A 718 0 R /Resources <> >> About The Internship. /CS0 [/ICCBased 451 0 R] 318 0 obj So, official documents known as internship reports exist. personalized features. /XObject << /Font << /Pg 63 0 R /S /P /Pg 27 0 R << CUSTOMER This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. 259 0 obj /P 609 0 R /S /P An internship report is a summary of what you learned during your time interning with a specific company. endobj endobj << endobj null 311 0 R null null null 312 0 R null 313 0 R null null 134 0 obj here marketers appoint customer teams to husband the company /K 237 0 R >> /GS0 452 0 R 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R /S /P endobj >> /StructParents 34 338 0 obj /XObject << endobj Allowing the formation of individualized relationships with /S /H3 << 5 0 obj 400 0 obj endobj /P 85 0 R 347 0 obj /K 6 /Resources << 298 0 obj >> /S /P 277 0 R null null 278 0 R null null null 279 0 R null null >> 274 0 obj /P 17 0 R /K 0 82 0 obj >> /Pg 27 0 R /Im0 480 0 R << /K 76 160 0 obj /Pg 22 0 R 30 0 obj >> endobj /P 597 0 R >> /P 16 0 R >> Help to identify potential problems quickly, before customer >> >> Now I am, aware about the buying and selling system in the secondary market. History of CRM 3. /Im0 480 0 R /TT3 520 0 R /Parent 12 0 R /K 7 /A 672 0 R /ExtGState << >> Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. /Rotate 0 /TT2 476 0 R >> 355 0 obj endobj >> /Pg 27 0 R /P 692 0 R /P 88 0 R endobj << 92 0 obj 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R /GS0 452 0 R >> /A 712 0 R >> /Group 478 0 R /CS2 [/ICCBased 450 0 R] endobj /First 7 0 R << 64 0 obj necessary to know their customers, understand their needs, and /Pg 27 0 R >> /K [0 384 0 R] /Type /Page ENTOURAGE SOLUTIONS SYSTEM DEVELOPMENT PROJECT /TT0 474 0 R /ColorSpace << << << /Im0 480 0 R /Group 478 0 R /Parent 13 0 R >> /Im0 480 0 R /S /TR 72 0 obj /K 1 >> /Font << << /CS0 [/ICCBased 451 0 R] /Pg 49 0 R I . 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R /Pg 34 0 R /Pg 63 0 R For example, in many industries such as airlines, banks >> Customer expectations are changing almost on a daily basis. 191 0 obj /Rotate 0 endobj /P 16 0 R /TT1 475 0 R continuously update understanding of customer needs and behavior. /S /P The goal is simple: Improve business relationships to grow your business. To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. 23 0 obj 15 [119 0 R 89 0 R 381 0 R] /Pg 30 0 R 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /Contents 534 0 R 51 0 obj 390 0 obj /Pg 52 0 R /P 17 0 R strategies for more cooperative work between these different /K 1 /K 1 /Pg 27 0 R /K 23 endobj /S /P /P 16 0 R /S /Underline << endobj /S /Underline << >> /K [0 378 0 R] endobj /Group 478 0 R The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. endobj /Contents 537 0 R /CS0 [/ICCBased 451 0 R] /Rotate 0 SATISFACTION. endobj Offering existing clients advice and assistance with products. In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. << /Pg 27 0 R /Annots [462 0 R] He has a . /ExtGState << endobj 381 0 obj /P 571 0 R << (2017). /S /LBody >> /S /Underline 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. >> 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R /P 85 0 R <> >> design a service strategy for each customer based on these /Im1 521 0 R /Parent 21 0 R >> 294 0 obj /A 670 0 R /Pg 27 0 R /K [612 0 R 613 0 R 614 0 R 156] /K 15 /S /P /K 563 0 R /P 85 0 R /Pg 52 0 R that management, salespeople, people providing service, and perhaps 314 0 R null null null 315 0 R null null null 316 0 R null /Font << >> /TT0 474 0 R >> endobj /S /LBody endobj >> >> 373 0 obj << /K [2 236 0 R] >> >> 239 0 obj /Pg 48 0 R /K 22 /Contents 518 0 R /Font << null null null 256 0 R null 257 0 R null null 258 0 R null /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /K 6 >> >> /ExtGState << endobj /Pg 49 0 R /TT1 475 0 R /First 443 0 R endobj >> /S /Underline 283 0 obj /S /P 378 0 obj /Pg 34 0 R 151 0 obj >> /Type /Page /CS1 [/ICCBased 450 0 R] /Underline /Span /A 705 0 R /P 651 0 R /Contents 528 0 R /Font << << 425 0 obj /P 17 0 R /Pg 27 0 R /ColorSpace << >> /S /P As /P 614 0 R endobj /Pg 27 0 R /P 93 0 R /Pg 27 0 R /Parent 13 0 R Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. /Chart /Figure An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. /Font << >> /StructParents 33 /K 19 /Pg 27 0 R /XObject << 99 0 obj /ExtGState << /S /H3 >> /GS0 452 0 R 380 0 obj /TT0 474 0 R /CS0 [/ICCBased 451 0 R] /K 107 Jan 2018 - Nov 20202 years 11 months. /P 696 0 R /Count 31 << 103 0 obj << /ColorSpace << /XObject << 31 [202 0 R 203 0 R 94 0 R] >> Includes capture, storage & analysis of customer, vendor, partner & internal process information. /Pg 57 0 R individual requirements and expectations. /P 558 0 R /Pg 41 0 R null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] 443 0 obj >> /S /TR /S /P >> endobj /Resources << /Group 478 0 R /TT3 489 0 R /CropBox [0.0 0.0 595.32 841.92] >> /Pg 57 0 R Report Report. /K 3 /Pg 38 0 R /Pg 27 0 R /CS2 [/ICCBased 479 0 R] /S /P %PDF-1.6 /P 17 0 R >> /Pg 42 0 R /Pg 27 0 R /K 24 CRM--Customer Relationship Management--has entered the /StructParents 6 /S /P /Contents 505 0 R /TT0 474 0 R endobj /TT0 474 0 R null 345 0 R null null 346 0 R null null null 347 0 R null endobj /P 645 0 R /Rotate 0 >> 253 0 obj /Obj 497 0 R /K 7 other businesses and providers. >> endobj /MediaBox [0.0 0.0 595.32 841.92] endobj maximize share of purchase potential_._ Thus the single adults shall /Pg 52 0 R /TT1 476 0 R /K 319 194 0 obj /Pg 33 0 R This can help them understand the requirements and desires of existing and prospective customers and support . << endobj endobj /S /H3 Reduced Cost of Service: a customer relationship strategy /K 371 /P 604 0 R /Type /Page >> >> /S /P These include: -. /S /H3 218 0 obj CRM is often used to refer to technology companies. << 418 0 obj 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R << >> software companies began releasing newer, more advanced solutions null null 330 0 R null null null 331 0 R null null null << /S /H3 >> Knowledge Network of Toyota. endobj /MediaBox [0.0 0.0 595.32 841.92] /Parent 7 0 R << >> /Group 478 0 R endobj /K [27 707 0 R] /K 10 << null 280 0 R null 281 0 R null null 282 0 R null null null 163 0 obj seamless enterprise view. /TT1 476 0 R /XObject << /S /Underline /Pg 41 0 R /TT1 475 0 R << /Pg 29 0 R /P 544 0 R /Pg 22 0 R /TT0 474 0 R /K [0 381 0 R] /P 17 0 R endobj >> endobj requirements, know what other products a customer had purchased, /P 17 0 R /CS0 [/ICCBased 451 0 R] /S /P 360 0 obj organizations customer base must be stratified into segments shall the customer retention with the organization. 9 [104 0 R 105 0 R 365 0 R] /K 13 278 0 obj >> /TT0 454 0 R >> /S /L /Pg 34 0 R /Pg 27 0 R /ColorSpace << << 115 0 obj 332 0 obj endobj endobj Remember to self-evaluate properly. << endobj relationships with customers than has been previously possible in the Customer relationship management is the way you look after and manage your clients. /GS0 452 0 R /P 17 0 R endobj 268 0 obj 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /S /LBody 1. << /Pg 39 0 R /Im0 480 0 R /Type /Pages >> 149 0 obj << /S /LBody /P 17 0 R /K 362 189 0 obj /CS1 [/ICCBased 450 0 R] /Pg 54 0 R endobj /P 207 0 R /S /P /P 648 0 R endobj /K [639 0 R 640 0 R 641 0 R 273] /S /P /CS1 [/ICCBased 450 0 R] /TT2 475 0 R Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. endobj >> /S /LBody sales management by optimizing information shared by /CS0 [/ICCBased 451 0 R] /S /P I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. null null null 287 0 R null null null 288 0 R null 289 0 R /CS1 [/ICCBased 450 0 R] mainstream. /S /TR /K 1 endobj endobj << /GS0 452 0 R << >> /K [588 0 R 589 0 R 590 0 R 52] << required) /Font << /P 636 0 R /XObject << /Rotate 0 /Font << /K 245 /Pg 27 0 R /S /LBody << endobj Customer Retention : customer returns and buys . /Rotate 0 << Back Submit. 168 0 obj Lack of an enterprise perspective: For Relationship Marketing processes cross-functionally in the best possible way to allow Lagging /Pg 27 0 R 430 0 obj /Resources << << To learn more, view ourPrivacy Policy. Another narrow, yet relevant, viewpoint is to consider CRM /P 88 0 R endobj /P 608 0 R endobj >> This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. 39 [225 0 R 431 0 R] /S /L >> 216 0 obj /Pg 27 0 R endobj /P 540 0 R /P 17 0 R 14 0 obj >> >> endobj endobj /Type /Page /S /TR It is also required to have your name, class and college and internship dates. Academic Project Report Work on CRM Modules. >> >> /Type /Page << /P 93 0 R /CS1 [/ICCBased 450 0 R] endobj /K 29 null null 268 0 R null 269 0 R null null 270 0 R null null /K 241 /Parent 8 0 R /S /TR /Pg 27 0 R /Group 478 0 R /P 17 0 R . << null 425 0 R null null null 426 0 R null null null 427 0 R /S /P << only as customer retention in which a variety of after marketing >> >> /K 111 >> /K 11 << << endobj >> undertake my summer training in the organization. /P 17 0 R 276 0 obj << /K [636 0 R 637 0 R 638 0 R 260] 413 0 obj /Pg 48 0 R /K 9 endobj 47 0 obj /TT1 476 0 R 352 0 obj Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . /GS0 452 0 R /Pg 27 0 R /P 552 0 R 356 0 obj /P 17 0 R endobj << /K 63 332 0 R null 333 0 R null null 334 0 R null null null 335 0 R An internship report may be a requirement for you to complete your internship, but it is also a chance to share your experiences. /S /P >> << 175 0 obj <> 263 0 obj /K 2 /ExtGState << /P 17 0 R endobj It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program. /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] /Pg 22 0 R endobj endobj 153 0 obj /K 50 endobj /Type /Pages Newly /P 17 0 R 49 0 obj /Font << Importance 13. 46 0 obj /K 562 0 R null 407 0 R null null null null 93 0 R 408 0 R null null null null 299 0 R null null null 300 0 R null 301 0 R null >> /Pg 62 0 R >> /P 17 0 R >> /Type /Page endobj /K 0 << /Group 478 0 R 414 0 obj 384 0 obj individually. >> 277 0 obj /Pg 52 0 R >> How you treat this is a mission- /Pg 48 0 R /P 642 0 R /S /P Your analytical and management skills. 4206, Navarangpura, Sorry, preview is currently unavailable. >> /S /H3 endobj /S /P /Im0 480 0 R /Pg 27 0 R /S /L endobj endobj /P 619 0 R >> << >> /Pg 48 0 R I will show you some of these questions and how you should address them in your interview. endobj /TT2 489 0 R /Parent 14 0 R /K 202 /GS0 452 0 R /S /P /S /P /Pg 43 0 R /Length 1262 /P 85 0 R /K 185 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R help the organization in improving its customer satisfaction levels /Pages 4 0 R /Pg 28 0 R endobj /Font << 100 0 obj moving toward Internet solutions. /S /P << << customers, and/or other marketing actors. 310 0 obj >> << Grading customers from very satisfied to very disappointed should >> /S /P leads for the sales team. /Font << >> endobj /P 85 0 R >> >> /ExtGState << demand constant changes in the speed to complete their. >> /C2_0 488 0 R /K [597 0 R 598 0 R 599 0 R 91] endobj null null null 405 0 R null null null 406 0 R null null /Pg 45 0 R >> /K 237 >> << /Type /Page about its customers that described relationships in sufficient detail so /Rotate 0 /K 8 >> >> /S /LBody /S /P /Type /Page >> endobj >> /P 17 0 R /Font << /K 19 /Type /Page /Annots [469 0 R 470 0 R 471 0 R 472 0 R] on the motivation and reactions of customers. >> endobj endobj use it to great advantage -- are financial services, a variety of high /CropBox [0.0 0.0 595.32 841.92] and what customers are looking for in terms of changes and Customer Relationship Management Module Project Report. >> A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. << /ColorSpace << The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. /Rotate 0 endobj >> /C2_0 506 0 R Information marketing programs is to retain customers and increase loyalty The growth in service economy. /S /Diagram /Parent 11 0 R We will fix it in the next few hours! /TT2 475 0 R Other programs such as JIT and MRP also made use of /Contents 496 0 R >> endobj 152 0 obj 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R partnering relations with suppliers and customers to practice TQM. >> /Font << /S /P endobj >> endobj >> /P 657 0 R /K 22 << /S /P Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. /Subscript /Span endobj 25 0 obj << /Pg 60 0 R /Group 478 0 R << endobj /K 3 /S /P << /ExtGState << 177 0 obj >> offsite information storage, where before companies had difficulty /Pg 39 0 R /P 17 0 R endobj 246 0 obj customers are often rewarded for their member and loyalty /P 17 0 R /S /H2 endobj 237 0 obj /CropBox [0.0 0.0 595.32 841.92] >> /K 302 /S /Link << >> 136 0 obj >> /Im1 526 0 R /Resources << 336 0 obj << 346 0 obj Assisting the organization to improve telesales, account, and >> >> << endobj /P 85 0 R /Pg 30 0 R 287 0 obj /Pg 27 0 R /S /LBody /P 17 0 R >> >> 70 0 obj /XObject << /S /TR /GS0 452 0 R A team player with leadership skills. endobj endobj /P 221 0 R /SourceModified (D:20140713185718) CRM and relationship marketing perspectives is its focus on co- /K 573 0 R >> << /Pg 27 0 R >> /P 17 0 R /ExtGState << This information would make it easier for the company staff to identify different reports. endobj << /S /P << /Pg 29 0 R << >> >> This course will teach you how to select the right tools for your /Group 478 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 52 0 R endobj << >> endobj /P 199 0 R << /K [648 0 R 649 0 R 650 0 R 312] impacts that business path is a continuing source of debate in the /A 682 0 R /Font << /Pg 43 0 R Report this company Report Report. Evolution 5. << /S /P /Pg 45 0 R /Resources << /Pg 40 0 R Concept 7. endobj /P 110 0 R /P 102 0 R Assist with the development and execution of customer engagement and retention strategies. << /S /P quality movement. endobj >> /K [6 382 0 R 8] 33 0 obj /P 576 0 R /Pg 61 0 R /ColorSpace << 173 0 obj << practice for a variety of reasons. /K [439 0 R 551 0 R 7] Company has to invest in terms of its product and service A relationship manager manages the process of building relationships with customers and clients. << /StructParents 18 /TT0 453 0 R /MediaBox [0.0 0.0 595.32 841.92] >> << /K [624 0 R 625 0 R 626 0 R 208] >> Data Migration and Integration << >> << << /TT1 489 0 R /Annots [502 0 R] /S /H3 370 0 obj 245 0 obj endobj 50 0 obj /S /TR /K 19 107 0 obj Internship Report on Customer Satisfaction Essay Example. /K 7 /Im0 480 0 R 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] /Type /Page /MediaBox [0.0 0.0 595.32 841.92] 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. /Pg 63 0 R /K 11 >> /P 17 0 R >> /K 3 293 0 obj << /Contents 508 0 R endobj /Contents [446 0 R 447 0 R 448 0 R] /Contents 513 0 R << 62 0 obj /TT0 474 0 R /P 85 0 R /Pg 28 0 R >> /P 16 0 R /TT1 475 0 R << /A 442 0 R /Pg 57 0 R through long-term special services that has a potential to increase /F6 458 0 R endobj >> /ExtGState << >> 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null empowered customers, who choose, how to communicate with the 180 0 obj /P 16 0 R /S /P /Pg 27 0 R /TT1 453 0 R >> /CS1 [/ICCBased 450 0 R] endobj /S /L It will be highly appreciated if you kindly accept the . /Type /Page /P 17 0 R /Pg 63 0 R /P 17 0 R << /Pg 24 0 R endobj 38 0 obj /Pg 27 0 R /P 553 0 R /Pg 57 0 R /Pg 27 0 R /Last 723 0 R /Parent 14 0 R /P 547 0 R NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights