Seasoned Owners : 800-251-8736. I called the number on the statement but never was able to speak to a person and the system disconnected. Might be time to start using my Chase Visa card, Those [censored]. VIP Owners:888-884-4321 For immediate assistance call: 1-800-468-3578 inside the U.S. or 00-1-469-675-5368 outside the U.S. Additional costs may be incurred when calling from outside the U.S. Landline: (+63 2) 5335-1111 and press 1 or 2. Very deceptive business practice. Advice for small business owners and entrepreneurs on customers, customer service, dealing with customer complaints, gathering customer feedback, and customer relationship management or CRM. Yes, same here. The allowed date to cancel is a past date from the date you booked. One of Biggest scams I have ever seen backed by banks apparently too. There are currently two active principals. I wish the hotel chains would get behind shutting this site down. Additionally, the case says, the oppressively one-sided terms and conditions allow GetARoom.com to file a lawsuit against customers who request a chargeback from their payment company and charge customers in order to recover any legal fees paid out to enforce the terms and conditions. Of course I cant seem to get thru to CCI by phone. Marriott and Wyndham need to know these people are crooks stealing people money! Club Wyndham is here to help you get on vacation. A scam. CCI Hotel Reservations is a scam! Our team is here to answer your questions, take your comments, and help in any way possible InterContinental Hotels Group. They only refunded the first reservation and said the add on second reservation was not refundable. Your question or comment Hotel Name Enter your question, comment, or issue below We're here to help. Scammed by Reservationdesk.com who books through get a room.com who books at Priceline. The agreement to terms and conditions pops up after you have to click YES to the terms. Choice Hotels International. Consumer Service Department 2451 Industry Avenue Doraville, GA 30360. Wyndham Vacation Resorts To have people who will not be held accountable for their actions is horrible. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They charged over $100 in fees for 2-night stay in a room that was about $100 a night. View or cancel reservations. CCI*HOTELS is an absolute fraud. Discounts. Your Contact Information Full Name Phone Number Email Address Hilton Honors Number Optional For Hilton Honors related questions or issues. United States of America. CONSUMER CLUB, INC. d/b/a GETAROOM.COM, Defendant. Hotel information. According to the suit, consumers who call to cancel a reservation because they were charged more than the agreed-upon price are told that the company has no cancellation policy and that reservations cannot be canceled at all. Getaroom.com Consumer Club, Inc. 3010 LBJ Freeway, Suite 1550 Dallas, TX 75234 Claimed I signed receipt for hotel reservations, charged me for reservations we did not use, had cancelled 24 hours prior to. 1.800.468.3578 took my reservation for a Comfort Inn in Chambersburg, PA. GETTING HERE. Do you have an address? Discover what it really means to be a Club Wyndham owner and find out how you can make your vacation dreams come true. This Foreign for Profit company is located at 3010 LBJ FREEWAY SUITE 1500, DALLAS, TX, 75234, US and has been running for fourteen years. Bad business practice. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Download the app. I am forced to purchase another hotel booking. NZ 0800 850 160. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Stay away ! Box 20980 Department 980 Atlanta, GA 30320-2980. Get 24-hour support from our customer service team. Landal. Owner Booking & Travel. It took several calls to their [protected] number to get a person (you must act like you want to make a new reservation). Key components of the loyalty program. Transfer money between your accounts. Privacy Policy and Thank you for your patience as Club Wyndham continues to upgrade your online experience. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I was told it was the last room available and then got over charged $100 from what the room would have cost if I would have just walked into the hotel. Consumer Club, Inc. is in the Hotel and Motel Reservation Service business. We offer two choices for charter service: Delta Charter Flights and Delta Private Jets. Chat Now. Japanese International Services (from Japan):03-3298-5849 Contact Us Contact Forms Feel free to contact us via email. Hope I get the $318.97 difference. Won't be the hotels. Our customer service agents are also available at 1-800-407-9832 to provide you with assistance with and information about our hotels and programs. All hotels are independently owned and operated except certain hotels managed or owned by a . Many properties have updated us about their enhanced health and safety measures. Report an Issue. 120, Lane 91, E'Shan Road Shanghai 200127. Locate a local phone number on our website: Loyalty Program Members Customer Service Events. The Club Wyndham team can help you better understand your ownership and how to best use your points. They use bait and switch techniques. Are you a member? Call our dedicated customer service specialists at (02) 335 - 1111 for any questions or clarifications about your AVLCI membership package. Phone number. thought I was making reservation directly to the hotel but was somehow diverted to this CCI company. View All FAQs Reservations Please use the following phone numbers to contact a Wyndham Representative. All rights reserved. BBB Tip: Traveling soon? Great Scammers, I hope karma comes back to bite them. Destination* Reason for contact* Meetings & Events Weddings Dallas TEXAS Print this Report Email this Report Tweet Business Rating: Since I was not able to do this online, I immediately called the 1800 number and the recording stated that their policy is No Refunds. NOTE:Your answers do not need to be case-sensitive. If your purchase was made through our sister company Agoda.com, please contact them at 44-203-027-7900. Scottsdale, AZ 85255. Bank : CBQ Qatar Whether you're interested in whole home scenting or designing a signature scent for your brand, our Scent Consultants can tailor a solution that delights and inspires. In the heart of Berlin, facing the Brandenburg Gate and only a few steps from the government district, you will find the legendary five-star luxury Hotel Adlon Kempinski Berlin. No phone number. Media Room. CCI Hotel refuses to give us a refund stating that the reservation is not qualified for a refund. All Rights Reserved. This is a multi-location business. If you want to stay an additional night (s), you can just make a new reservation . Go directly to hotel or their hot line to book do not-do not book anything with this outfit ! Guest Information. The monitoring and review were completed April 26, 2021. The room was filthy with a filthy toilet and lights not working. Macau: 0800 728. Be in the Club Owner Booking & Travel The Club Wyndham team can help you better understand your ownership and how to best use your points. For feedback and requests sent to our mailing address, please allow 6-8 weeks processing time. Before commenting, please review our comment policy. Box 98940 Saturday and Sunday 9 a.m. - 6 p.m. EST When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Customer Reviews are not used in the calculation of BBB Rating. I immediately tried to cancel the reservation and rebook it. Customer Support. And when an issue is resolved for one customer, it's resolved for everyone. Toll Free Number List. Available 24/7. I have no choice now but to file a claim to the Better Business Bureau. Online reservation assistance. We were overcharged $119 . Club Wyndham Travel:800-251-8736 AU 1300 850 160. Holidays. Midnight to 8:00am Eastern Time - 1-855-297-9358. Customer Service Number (800) 772-7676 (Voice) (800) 480-7878 (Fax) Corporate Office: Guest Supply, LLC 300 Davidson Avenue Somerset, NJ 08873 Customer support Support. Canceling / Changing an Online Reservation. To manage your reservation sign in to your getaroom account. I canceled this one for the same reason. These cci hotel reservation is a scam company! 18615 N Claret Drive. P.O. Please email us. CONSUMER CLUB, INC. is an Active company incorporated on February 20, 2009 with the registered number F09000000705. Email Customer Care on customer.care@marriott.com. Choose the method that works best for you: on our website, by phone, or Twitter [@rhacareteam] and we will quickly direct your inquiry to the right place. Also be sure you have your R# for the reservation or they refuse to talk to you. Whether you're an Owner at one of our properties or a Guest staying at a nightly rate, you can contact us at 888-852-2959 or 407-355-2690. Thank you for your patience as Club Wyndham continues to improveyour online experience. CONSUMER CLUB (trading name, 2009-12-03 - 2014-12-31) CONSUMER CONTEST CLUB (trading name, 2009-12-03 - 2014-12-31) . I have an event plan and made reservation for a couple individuals who suppose to be staying at Whydam Rockville center New York. Tel: +86 (21) 5168 8822 Fax: +86 (21) 3384 8550 General Inquiries: contact@derbysoft.com The hotel itself was dingy and in poor repair. Mailing a check? Phone conversation was not clear - as the line kept going in and out. I'll see what my bank can do. CUSTOMER SERVICE. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE! This review was chosen algorithmically as the most valued customer feedback. For customers outside the United States, please visit our International Contact Page. Ensure your IHG Rewards member number is added when making the reservation. By continuing to use this website, you consent to these cookies, to our. They are a scam as they had a date in the past to be able to cancel. Our customer service agents are also available at 1-800-407-9832 to provide you with assistance with and information about our hotels and programs. Click here . I used CCI for a hotel reservation at the Kahler Grand Hotel at the Mayo Clinic. My suggestions are - gather all your information, including material from other people who were hijacked by this company, and pass it on to your credit card company - for me it was Visa. Club members are eligible for special discounts, savings, expert technical advice, repair service, and much, much more. . To receive points, be sure to book through IHG's websites, the IHG One Rewards App, IHG WeChat mini program, IHG Customer Care, or directly with an IHG branded hotel. Other Important Numbers way of service beyond defrauding consumers and charging exorbitant, undisclosed, . You will receive a response from one of our friendly associates. New York Holidays. Considering . I tried dealing with the company directly but got absolutely nowhere. Discover sided with CCI. - Will never work with CCI or Marriot again. Call us at 1-800-293-2602. hotel.adlon@kempinski.com +49 30 2261 0. DON'T GET HOSED DO NOT USE they messed up my reservations and to fix (correction by one day) they per phone said it had to be under a additional Get support for your DIRECTV satellite service, fix many of your issues online, and contact DIRECTV customer service. Other Important Numbers The url for getaroom came in as mc.ihg.com and not ihg.com complete with ihg similar reservation instructions. I filed a dispute but nothing happens because the credit card company is relying to the Merchant's bank. For Astoria Plaza Members. Consumers who attempt to cancel a reservation with a hotel are informed that such would be possible had they booked with the hotel in the first place, the lawsuit says, but they must instead contact GetARoom.com to try to both cancel a room and secure a refund. So Im out 83.00 .You know what we going through now I can't afford to give money away. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. How can I find information? ALL Membership. Vacasa . DO NOT allow your reservation to be confirmed by them. You may contact our Customer Support Team, in the US & Canada, at 1 (800) 535-4028. Access our global portfolio via a range of leading tech solutions. Unique Location in Cancun - From $121. For Flights, Standard Rate hotels, or packages (Hotwire itineraries starting with 1 or 7), please call 1-866-394-2015. Read more. . Portuguese International Services:800-308-8072 bottom of page Learn More . In response, BBB agreed to monitor the company's BBB complaints for up to a year. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Customer Service.