5. my Solis app has stopped giving info since about 1 am with message "Current plant offline, Please check network connection of plant device", is it just the wifi (or has the whole system gone down) and will re-booting the system put it right. Solis WIFI Stick Troubleshooting TOP 5 Issues: 1. This device complies with part 15 of the FCC Rules. I've been in contact with the team at . Plug the logger into the inverter - be sure the inverter is on with at least DC power, Open the Wi-Fi settings on your phone and then search for new networks, Look for a network called "Solis_XXXXXXXXXX" the "XXXXXXXX" should be the serial number of the logger, Open a browser on your phone and enter 10.10.100.254 into the address bar, Enter "admin" for the password and "123456789" for the password then hit Log In, Go to Quick Set and then tap Search in the top left corner, Select the local Wi-Fi network that you wish to use, Enter the Wi-Fi network password (be sure that it is correct) and then tap Save, If everything was done correctly, the "Solis_XXXXX" network should disappear and the NET/COM lights on the logger should begin flashing, At this point you can go to SolisCloud and add the data logger to your plant, Use the scanner to scan the QR code sticker on the logger, Place your hand behind the logger if the scanner is not working (this helps it to focus), If you are still not having luck scanning the logger you can enter the serial number manually, Go to the Device tab on your plant and then to the Data Logger tab, The data logger should now be displayed here with note about when it last reported. Note: the SolisWiFilogger can only connect to 2.4 GHz networks and is unable to connect to 5 GHz networks. Unscrew the protective cap over the green COM port on the bottom of the inverter's wire box. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:-Reorient or relocate the receiving antenna.-Increase the separation between the equipment and receiver.-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.-Consult the dealer or an experienced radio/TV technician for help. You can learn more about what kind of cookies we use, why, and how from our Privacy policy. Scan the bar code on the logger [note: a cellular logger is shown in the photo but it has the same scanning process as theWiFilogger], Tap "OK" in the top right corner once the logger serial number shows up. The device must be installed away from the strong magnetic field produced by large electrical appliances such as microwave ovens, refrigerators, telephone, metal walls, etc. Otherwise, the communication quality may be affected. SolisCloud intelligent software enables systems to be commissioned, monitored and maintained remotely saving time and money for installers and empowering system owners with all the data they need. on Properties, select internet protocol IPv4(TCP/IPv4). You can select the corresponding server information according to the model of data logger used by the plant. This video will. 2. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. SolisCloud is the new generation of intelligent PV system monitoring. Start by opening yourWiFisettings and then connecting to the network that starts with "AP" - this is theWiFilogger's local network which allows you to link it to the home network. Router password is incorrect 3. You can rerun the wizard and see if that works. We pay our respects to their Elders past, present and emerging. After you connect verify the WIFI stick sees the inverter. Comment * document.getElementById("comment").setAttribute("id","afdcdc86cefb6e10bf27816a9d02011c");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. Note* You can use your phone, tablet or laptop. We have just had a solar system installed. RHI-1P(5-10)K-HVES-5G Operation & Troubleshooting, Arc-Fault Alarm Troubleshooting for RHI-1P(5-10)K-HVES-5G, Advanced Hybrid DSP Issues - Replacing the DSP Board, Export Power Set and FailSafe Configuration, MET_Comm-FAIL and RS485 Fail Troubleshooting, Modbus Communications for RHI-1P(5-10)K-HVES-5G-US, Solis String-Level RSD Troubleshooting Procedures, Solis-(75-100)K-5G Tigo MLRSD Transmitter Disabling, Solis-1P(5-10)K-4G SunSpec MLRSD Transmitter Disabling, RHI-1P(5-10)K-5G SunSpec MLRSD Transmitter Disabling, RHI-1P(5-10)K-5G Tigo MLRSD Transmitter Disabling, Solis S1-W4G-ST WiFi & Cellular Data Logger Set Up Guide, Solis S3-WIFI-ST Wi-Fi Data Logger Setup Guide, Solis DLS-W WiFi Data Logger Installation Guide, Solis Cellular Data Logger Installation Guide, Solis DLS-C Cellular Data Logger - Carrier Compatibility, WiFi Stick Not Working With WiFi Extender Network. We use cookies to try and give you a better experience in Freshdesk. Help us improve this article with your feedback. In general you want to ensure the router is not blocking the IP address from the WIFI stick. Ginlong Solis(Stock Code: 300763.SZ) is one of the oldest and largest global string inverter specialists, that manufactures string inverters for converting DC to AC power and interacting with utility grid, which help reduce the carbon footprint of human s Monitoring Accessory Configured But Still Won't Link? Michael is the author of this solution article. After the configuration is completed, click and back to the main page. 1. Insert the datalogger to the inverter COM port. Verify the RSSI (signal strength) is higher than 15%. When there is a problem with any of the Solis inverters, plant operation and maintenance (O&M) professionals will appreciate that the GinlongPro APP will connect to the inverter's data logger. Required fields are marked *. 1. Issue was more to do with the router's wifi signal not being strong enough in the attic than the data logger itself. If it does not reconnect than with your laptop/phone search for new open access point and try to connect to wifi stick, maybe it has lost settings. Almost all of their products have an Modbus RS-485 interface for reading live status and statistics.. ESP8266 Solis to InfluxDB logger. Step 1: Use your phone to scan the QR code to download and register the Solis Cloud APP. If there are symbols in the password, it must be changed or the logger will not connect to it. ), Get the latest developments in Ginlong Solis, Copyright@2019 Ginlong Technologies All Rights Reserved, Solis_datasheet_S3-GPRS,WiFi-ST_IND_V2.0_2022_08.pdf. Solis S1-W4G-ST WiFi & Cellular Data Logger Set Up Guide; Solis S3-WIFI-ST Wi-Fi Data Logger Setup Guide; Solis DLS-W WiFi Data Logger Installation Guide; Solis Cellular Data Logger Installation Guide; Solis DLS-C Cellular Data Logger - Carrier Compatibility; Replacing a Solis Data Logger; WiFi password changed Victor is the author of this solution article. I used to have problems like that all the time until I got a wifi mesh system in the house. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Yes my data logger also glows red as well, does appear to be a LED keepalive in the unit to show its still transmitting data to the mothership. Solis is one of the oldest and largest global string inverter specialists that manufactures single-phase inverters, three phase inverters and energy stroage inverters for residential, commercial and utility scale PV systerms . Apologies for the long story below. *, We appreciate your effort and will try to fix the article. Your email address will not be published. Once you've connected to the "AP" network, return toSolisCloudand then look for the home network that you wish to connect the logger to. AC Voltage Offset Procedure and Firmware Requirements, Service - Modbus Issues - Troubleshooting, LCD Protective Sticker Replacement Procedure. RHI-1P(5-10)K-HVES-5G Operation & Troubleshooting, Arc-Fault Alarm Troubleshooting for RHI-1P(5-10)K-HVES-5G, Advanced Hybrid DSP Issues - Replacing the DSP Board, Export Power Set and FailSafe Configuration, MET_Comm-FAIL and RS485 Fail Troubleshooting, Modbus Communications for RHI-1P(5-10)K-HVES-5G-US, Solis String-Level RSD Troubleshooting Procedures, Solis-(75-100)K-5G Tigo MLRSD Transmitter Disabling, Solis-1P(5-10)K-4G SunSpec MLRSD Transmitter Disabling, RHI-1P(5-10)K-5G SunSpec MLRSD Transmitter Disabling, RHI-1P(5-10)K-5G Tigo MLRSD Transmitter Disabling, Solis S1-W4G-ST WiFi & Cellular Data Logger Set Up Guide, Solis S3-WIFI-ST Wi-Fi Data Logger Setup Guide, Solis DLS-W WiFi Data Logger Installation Guide, Solis Cellular Data Logger Installation Guide, Solis DLS-C Cellular Data Logger - Carrier Compatibility, WiFi Stick Not Working With WiFi Extender Network. RHI-1P(5-10)K-HVES-5G Operation & Troubleshooting, Arc-Fault Alarm Troubleshooting for RHI-1P(5-10)K-HVES-5G, Advanced Hybrid DSP Issues - Replacing the DSP Board, Export Power Set and FailSafe Configuration, MET_Comm-FAIL and RS485 Fail Troubleshooting, Modbus Communications for RHI-1P(5-10)K-HVES-5G-US, Solis String-Level RSD Troubleshooting Procedures, Solis-(75-100)K-5G Tigo MLRSD Transmitter Disabling, Solis-1P(5-10)K-4G SunSpec MLRSD Transmitter Disabling, RHI-1P(5-10)K-5G SunSpec MLRSD Transmitter Disabling, RHI-1P(5-10)K-5G Tigo MLRSD Transmitter Disabling, Solis S1-W4G-ST WiFi & Cellular Data Logger Set Up Guide, Solis S3-WIFI-ST Wi-Fi Data Logger Setup Guide, Solis DLS-W WiFi Data Logger Installation Guide, Solis Cellular Data Logger Installation Guide, Solis DLS-C Cellular Data Logger - Carrier Compatibility, WiFi Stick Not Working With WiFi Extender Network. Every solar system, regardless of size and complexity benefits from monitoring and this datalogger is the gateway to the informative online platform, SolisCloud. This process can also be used to move a Solis Data Logger from one site to another. Did you find it helpful? It may also be affected by lighting storms. If its not pingable, the password is good, the signal strength is good then login to the router and check the customers firewall protections. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Step 5: Long press the Reset button for 5 seconds until the yellow and green LEDs are quickly flashing. Click Continuedatalogger to check the monitoring data. 2. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Solis WiFi Loggers Network Strength Requirements, Solis Home Professional - Generation 2 Monitoring Platform, Account Transfer to New Monitoring Platform, Adding End-User (Customer) to Plant for Monitoring Access, Selecting Inverter Drivers on AlsoEnergy PowerTrack Monitoring, Inaccurate Production Data on Monitoring Portal, Registering Installer Account on G2 Portal, Setting Up Agency Access to Plant Monitoring, Enabling SMS Notifications on SolisCloud App, How to Create an Installer Account on SolisCloud, Create Sub-Organizations, & Manage Sub-Accounts, Deteccin falla de arco y solucin de problemas, Pantalla en blanco / LCD en blanco / Sin luces. Copyright@2019 Ginlong Technologies All rights reserved, Dec-17-2019, Go Solis Webinar: 2020 CA Solar Mandate Compliance with Solis Inverters, Feb-11-2020, Go Solis Webinar: New Solis 125K 1500V Inverters plus AlsoEnergy: Better ROI for 2-40 MW Systems, Mounting, Wiring, and Commissioning 4G Single Phase Inverter - Video, Solis and the Tigo TS4 Platform; Tested and Harmonized Commercial Inverter 690.12 Rapid Shutdown Solutions, Contacting Technical Support for Solis Partners, Contacting Technical Support for Your Region, Go Solis 2020 Webinar #7: Testing Solis Inverters Beyond Certifications with PV Evolution Labs, Go Solis Mini Exchange#1: An Introduction to Energy Storage System, Go Solis Webinar #1: 2020 California Solar Mandate with Solis Inverters (12/17/2019, U.S.), Go Solis Webinar #2: The New Solis 125K 1500V Inverters plus Also Energy (2/11/2020, U.S.), Go Solis Webinar #3: Solis Hybrid Energy Storage Inverter with LG Chem (2/11/2020, U.S.), Go Solis Webinar #4: Solis Commercial Inverters (4/21/2020, U.S.), Go Solis Webinar #5: Solis inverters and SunSpec Alliance (5/5/2020, U.S.), Go Solis Webinar #6: Solis and Tigo TS4 Platform - Tested and Harmonized Commercial Inverter 690.12 Rapid Shutdown Solutions, Go Solis Webinar #8 Solis Inverters and SunSpec Alliance: The Importance of SunSpec CSIP 2030.5, Ginlong Solis: Standard Lead Time from Ningbo to USA/Canada, How to Determine the Firmware Version of your Solis Inverter, Lowering Output Power of Single Phase Solis Inverter, MA Compatibility Between Single Phase 4G and 2G inverters, Solis 3PH and CSI GS Product Number and Description 20180331, Starting Serial Numbers and HMI VER- ISO-NE / Rule 21 P1 and P3, String Sizing for 1P and 3P Inverters. :). Yes Questions and discussion about solar, batteries, and other renewable energy technology. ContactPlease contact us if you have any technical problems in terms of the product. If the connection is weak (1-2 bars) then it is recommended to install a. range extender to boost the signal strength where the logger is going to be. Let us know how can we improve this article! Wi-Fi communication range: 300m in outdoor open area without obstruction. Dataloggers can be scanned or added manually by entering in the serial number. You will benefit from upgraded accurate fault alarm messaging that is adjustable to notify you within hours that fit meet your needs. The
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