Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Note the filter. If yes, this was created in the wrong place. I have created also both categories. Ensure you set up the routing for Basic Cases properly." If the action is missing from the page layout, it will not show up as an option in the feed. Thanks. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Is knowledge.* On the lightning page layout? Thanks for the help! Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Sometimes it seems that the most frustrating problems have the simplest solutions. When you start a create a new report, simply click to start with a clean screen. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Processes. Did you perform any particular action to get the email available on the console ? #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. for Challenge 7. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. i could pass the challenge, so great to have some experts available like you! Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? I usually visit your website and I always learn something new from here. I really learned a lot here. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. If you are short on time, start around the 20 minute mark. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Ensure you create the Cloudy Weather Resolution automated action. Is there an "email template" in the "email template" object? Would you like to share some details of your current configuration? Thank you! Go to a case- check the Status options. I was very impressed by this post, this site has always been pleasant news. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Sounds like an easy oops! My bet is that you missed one checkbox in the setup. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Still stuck? When you start a create a new report, simply click to start with a clean screen. Yes! Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. I have created data categories and Subcategories and have activated.But have issue with the above error. Ensure you group report results correctly. What should I do? If you need more help, leave a comment! Ensure Agents have access to Knowledge when viewing a Case". I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I am unable to rename the "Service" console , I receive this message when selecting Edit. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ask Question Asked 2 years, 8 months ago. Once this was done, I passed the 3rd challenge section. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Thanks. Please guide me on this.Thanks. Are you sure you want "email to case"? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." It is very attractive and impressive. I've been in this challenge for hours now. Anyone studying for their Service Cloud consultant certification. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Nice and informative blog! I like your blog.Devops Online Training in HyderabadLearn Devops Online. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. No. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Found my mistake (apart from taking it too literally). Please help. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I'd try again since Trailhead had issues yesterday. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Enter the billing service credentials in the custom setting. I am getting this below error. Ensure Agents have access to Knowledge when viewing a Case." Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. stuck in challenge 6 please help. hmmmm I think I just had to drag the filed onto the layout. I have the Milestones field in the page layout too. can you please suggest something? One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I hope that you feel inspired. Its upsurd. Thanks in advance. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. The macro works without the email button being visible. Change the labels for Case and Product To Maintenance Request and Equipment respectively. When it works it plays a sound to tell you that a case has been assigned to you. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Would you like to share a few more details on how you currently have things set up? Can you help how to revert it back and to see Closed status field. These have different SLA milestones an agent has to hit its the same in this section. The macro itself is working fine. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Review the steps to create the 'Cloud Technical Team Support Process'. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Hi I am stuck in challenge 6. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Click the cog in the upper right hand corner. Also when i click on Overflow Assignee no records found window pop up. Already on GitHub? Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? I'd do a quick google search on Salesforce Macros- It's a point and click process. The key word is "rename." I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." It is reason i m getting this error. I'm at a loss as to what I could be missing. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . You signed in with another tab or window. I have sent screen shot of my report to rebecca@capstorm.com . The simple things Hey, i'm on challenge 3 and almost done. hmmm This looks good. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. At last count, there are 81 Salesforce Trailhead projects for developers. THANK YOU! @MM - thanks for your time. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Service Cloud Specialist Superbadge Challenge 6. The free lemonade offer worked! I had to do a quick refreher on this topic mid-superbadge. Make sure that the correct date range is selected. That is frustrating! Hyatt Place New Taipei City Xinzhuang. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Ensure you group report results correctly. " What am I missing? Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Select edit page4. E.g. Service Cloud Specialist Superbadge - 4,5,6,7. I have read every message I can find and have double and triple checked everything I can think of. I just finished the superbadge. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). I have both Email to Case and On Demand Service enabled on the Email to Case page. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. These are instructions on the types of rules you need to make. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Tried it all, from custom : support profile to standard user, even admin. Note the filter. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. thing I could be missing?Thanks in advance! Or "on demand email to case". I'd try this- Delete the current process. Have you set up the routing address? The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. {!Case.OwnerFirstName}, Ursa Major Solar. What other fields do you need to add? By clicking Sign up for GitHub, you agree to our terms of service and Are you using a Dev org or a playground generate from Trailhead? Thanks a lot. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. What can I attach to help diagnose what I am still missing? (jealous? A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Skip Main Navigation. Confused? Hi All,I am currently stuck at challenge 4. Making dinner for Mom! The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Below are tips and gotchas for each report / dashboard. Ask Question Asked 2 years, 8 months ago. I was able to work out a solution, I will outline it below. Ensure you set up the routing for Advanced Cases properly. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution?
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