Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Benefits and job security are a plus also. For more information, please call Customer Service at (770) 427-4444. This service is designed for customers who can use the fixed route system if an accessible route is available to them. Simply tap your card on the Breeze target wherever your riding. 404-848-5389, or mobilitycertification@itsmarta.com,
Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional.
Customers may travel with one companion. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Applicants should indicate whether they will travel with a PCA during the application process. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Regular Breeze Cards are not accepted for Mobility certified customers. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week.
If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. If service is to be suspended, the reasons will be provided. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). 30 Alabama Street, SW
Overview MARTA Customer Experience. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Also please be advised that this card must be surrendered upon request by a MARTA official. MARTA's Fixed Route services include bus and rail transit services. You willstill have the optionof goingintovoicemail. Disruptive, harassing, or threatening behavior is prohibited. (Forsyth Street side of the station)
Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. MARTA Customer Experience. Atlanta, GA 30324 Atlanta, GA 30303. No commercial or large-size carts, or dollies unless collapsed. Customer Guides and other written materials are available in alternative formats. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Lost Item Inquiry Formfor lost items. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Using tobacco or electronic cigarettes or vaporizers is prohibited. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customers are allowed to bring bikes on buses that are equipped with a bike rack. that the online Mobility application is currently unavailable.
Reservations can be made by calling Paratransit Reservations at (770) 427-2222. However, a replacement fee will be charged for each lost or stolen card. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. All future replacements are $5.
MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. How much does a Reduced Fare Breeze Card cost? Card or the customer must pay cash. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. 404-848-5000 . A CCR will return the call and complete the reservation. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. MARTA Police (Non-Emergency) 404-848-4900. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Customers with inoperative wheelchairs cannot be transported.
Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at.
Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. It's part of making MARTA a transit system everyone can use. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. MARTA Mobility does not access residential driveways. TDD or FIRS: 1-800-877-8339
MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities.
to request that an application be mailed or emailed to you. Assistance for TDD Users: (202) 366-0153. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service.
MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Customers must make all changes prior to the date of travel.
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